Product feed does not update, tried everything!

  • Resolved shavityoav

    (@shavityoav)


    2 years, 11 months ago

    Hi,
    When creating new Feed, File is created, No problems.
    When updating, file is NOT updated.
    *I’m using CloudWays server
    I have red all the relevant topics and checked:
    *Cron system is up & running, there is NO cron job block on wp-config
    *The file-system permitions is OK (as i mentions, file is created while creating new feed)
    The cron job “woosea*” is on the cron job list set for every hour run
    *There are no php erros and no woocommerece relevant log entries in log file
    *There is nor memory or cpu issues in the server
    *the “processing” % scale at your add-on setup page is finishing the 100% without warnings bat the file is not updated (or created if i delete it before)
    *the php_admin_value[max_execution_time]=340 while the “processing” takes less then 2 minutes to reach 100%
    *when looking with ftp inside xml folder, there is no tmp file been created while processing (suppose to …) it does created when new feed is been creating for first time
    *I have try also with caching plug-in OFF (wp-rocket)
    *I have add define(‘DISABLE_WP_CRON’, false); to wp-config

    Running out of options
    Please advice
    Thanks!
    Y

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi Y,

    Thanks for using our plugin and reaching out to us.

    Sounds like there might be a caching issue going on. Are you running a (object) caching plugin or doing some server-side caching? If so, make sure to clear all caching when updating and checking your feed. Also, make sure to exclude the product feed URL from being cached.

    Thread Starter shavityoav

    (@shavityoav)

    I use wp-rocket and I have excluded all the xml dir.
    I have also disabled Server side VARNISH caching.
    I added exclude URL in varnish configuration

    Still, No refresh
    Y

    Can you try disabling all your caching, so both WP-rocket and the server side caching. Pretty sure that when those are disabled the feed will update fine.

    Thread Starter shavityoav

    (@shavityoav)

    When i stoped radis, the tmp file was created bat process was stuck at 14%
    Anyway i can’t run the website without cache…

    Unfortunately when you are using Redis (object) caching it won’t work. There have been lots of issues in the past with Redis which we were unable to solve. Their caching methods are just to harsh to bypass.

    See:
    https://www.ads-software.com/search/redis+intext%3A%22Plugin%3A+Product+Feed+PRO+for+WooCommerce%22

    Thread Starter shavityoav

    (@shavityoav)

    I have another website that the update is working, On same server, same caching systems, configuration +-
    The only deferent is the amount of products…

    Hi @shavityoav

    I had exactly the same, and I’m also running WP-rocket and the plugin were not able to do anything but create those tmp-files cotaining only a header, while the actual feed remained untouched.

    Just found out that if I changed the max batch size to 250 products in the plugins setting-page (check and recheck that your setting is actually saved), and then started a refresh of the feed manually, it actually started to recreate the feed. First it looked like nothing was changed and it claimed ‘ready’ as it has always done, but when I refreshed the ‘manage feed’ page, it revealed that the progress was at 33% or so, and that had never happened before. The sync process took a couple of minutes with my 500 products, but I’ve struggled with this so long now so it was such a relief, and since I had seen your thread, I just wanted to tell since the plugin support wasn’t able to help.

    Hope it will work for you as well.

    EDIT: I see that you are actually not getting the tmp-files either, so it might be another issue you are having. Sorry.

    • This reply was modified 2 years, 11 months ago by vegardha.

    Hi,

    Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic for housekeeping reasons now.

    Should you ever require our help again, don’t hesitate to reach out or open a new topic.

Viewing 8 replies - 1 through 8 (of 8 total)
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