Product feed doesn’t work

Hi there,

We have seen some cases of similar error messages being resolved by increasing the maximum execution time of PHP scripts by setting the max_execution_time config and also increase the memory_limit settings in the php.ini file.

It might also help to look at the server logs if the issue persists after making these changes.

To find the generated logs:

Go to WooCommerce > Status > Logs
In the top right corner, open the drop-down and select the latest log file for google-listings-and-ads, then click view to load it.
Copy/paste the relevant part of the log into your response so we can take a look.

Let us know how that goes and we can look into this further with you.

Hello.

Thanks for your help. Here it is:

2022-02-01T14:09:19+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:11:15+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:11:27+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:11:57+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:12:13+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:12:18+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:12:22+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:13:00+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:13:59+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:15:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:16:18+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure} in add_auth_header() A WP Error was generated. Code: "no_possible_tokens" Message: "No blog token found".
2022-02-01T14:17:19+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::get_account {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}

The account is connected to the google merchant. I don’t understand that log line.

I’ve doubled the maximum execution time (180s) and memory (512M) and now it works.

Great to hear! Glad that’s sorted.

cheers,