Product Field not Showing in Order

Hi @trgfineart

Please send a product link so we can test this.

I am assuming you mean a link to one of our products with the field. Here:

https://www.trgfineart.com/product/the-lady-of-shallot-looking-at-lancelot/

The field is a selection field called “Cut-Type”. I checked previous orders and this was working but stopped suddenly. Now we only see the field on our order if they select something. We don’t see it if they accept the default.

Thanks for your help.

• This reply was modified 4 months, 2 weeks ago by trgfineart.

Hi @trgfineart

This is due to the “Quick pay” buttons on the product page: https://i.snipboard.io/MFkg7a.jpg
When you use those, the fields from our plugin are not transfered to checkout and order, so it doesn’t work.

Sadly, the only way to make it work is to remove those buttons from the product page.

This was working. It just stopped working recently and still works if you select something. If you add to cart and go to checkout you can see the field in cart and on checkout page.

• This reply was modified 4 months, 2 weeks ago by trgfineart.

Hi @trgfineart

Which specific selection needs to be made for the info NOT to show up on the order?

Not selecting anything. Accepting the default is when it wouldn’t show up.

I did some more testing. submitted 3 orders myself. 1st one hung and failed. I then disabled JetPack/Boost and retried. 2 orders went through with the default selection and showed up on the orders correctly. Don’t know. Maybe it’s “fixed”. I will check on it. I’m skeptical of that jet pack boost functionality. Could be messing things up. I will keep monitoring.

Noted, thanks! I think if Jetpack Boost is wrongly configured, it will indeed throw errors behind the scenes. Some of their settings require some deeper understanding of what they mean and they may have been turned on without knowing the impact of the setting. If your site is fast without Jetpack, remove it ??