Viewing 5 replies - 1 through 5 (of 5 total)
  • Rahul K

    (@rahulacodez)

    Hi,
    Can you please share your backend settings screenshots then we can have a look into the issue?

    Please share the window screenshot, not just the section.

    1. Screenshot of assigned category from the form detail page.
    2. Screenshot of assigned category from the product edit page.
    3. Screenshot of product addon tab from the product edit page

    Thanks

    Thread Starter jimchuang

    (@jimchuang)

    Hi Rahul, I have tried deleting the existing one and create it from scratch again to no avail. Please see the screenshots requested below:

    1. https://snipboard.io/sVEQk5.jpg
    2. https://snipboard.io/5Rqap6.jpg
    3. https://snipboard.io/uyVU8p.jpg

    Rahul K

    (@rahulacodez)

    Hi,
    Thank you for sharing the screenshots.

    Can you please make sure the “Exclude/Override globally assigned form” is disabled/unticked?

    https://tinyurl.com/2fgdkfq5

    Thread Starter jimchuang

    (@jimchuang)

    Okay I have found the issue. The plugin conflicts with WP Engine’s Elastic Search. I had turned off every other plugin to no avail until I do this…

    I am not sure why this is happening but the only way around it so far is to assign the form at individual product level and not global.

    Rahul K

    (@rahulacodez)

    Hi,
    Thank you for letting us know about the compatibility issue with the plugin.
    Sorry for the inconvenience.
    And we will try to make this compatible with our plugin. If it is possible you can expect the release in future updates.

    Thank You

Viewing 5 replies - 1 through 5 (of 5 total)
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