Product gallery images are sometimes blurry

  • Resolved valerieskye1

    (@valerieskye1)


    3 years, 9 months ago

    Hello,

    I am having an unfortunate issue, where my product gallery images are sometimes blurry. It seems to happen to about 1 in 4 of my products. The thumbnail is fine but then when you go to the gallery it is as if they haven’t loaded properly and are all pixilated, and it is totally random I could go back on the same image 5 mins later and its fine. When I disable optimole the problem stops, but I do want to keep optimole as its offering me a lot of benefits.

    Perhaps there is some CSS I can enter to sort this out? I am not sure if the plugin is interacting with another plugin so I have decided to list them all here. Thanks for any help and advice.

    Askimet anti spam
    Autoptimize
    Bluehost
    Contact form 7
    Cookie and consent solution for the GDPR & ePiracy
    Creative mail by constant contact
    Disable BIG image threshold
    Discount rules an dynamic pricing for woocommerce
    Elementor
    Image optimization service by optimole
    Mailchimp for woocommerce
    Monsterinsights – ads addon
    Monsterinsights – Page insights addon
    Monsterinsights – Performance addon
    Monsterinsights – Pro
    Newsletter
    Orbit fox companion
    Regenerate thumbnails
    Smart image resize pro
    Terms and conditions popup for woocommerce
    TP product image flipper for woocommerce – my favourite plugin but has caused most problems – yes I tried deactivating it and the problem persists
    Updraft plus – backup/restore
    Woocommerce
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    Wordpress importer
    WP fastest cach
    Wp forms lite
    Yoast SEO

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Here is my site:Hello,

    I have a kind of same issue. The difference is that is does not happen by accident. On my each product page every first image is fine but the others are blurry. The images quality are the same that could not be the problem. I’ve tried to set images size without succes.
    I am wondering if this is a theme or woocommerce realted issue?

    Here is my site:

    Thanks for any help.

    • This reply was modified 3 years, 8 months ago by zsoot.
    • This reply was modified 3 years, 8 months ago by zsoot.
    • This reply was modified 3 years, 8 months ago by zsoot.
    • This reply was modified 3 years, 8 months ago by zsoot.
    Plugin Support Vytis

    (@bvytis)

    HI @zsoot,

    I see that Optimole is now disabled on your website, could you please contact us via this form – https://optimole.com/#contact

    Our development team found the issue that was happening for @valerieskye1 on this thread and it was caused by a JavaScript conflict so we hope we can offer a solution for you too.

    Thanks!

    Hello @bvytis,

    Thanks for your helping but I think resizeing the images not the solution because they are fine.

    Plugin Support Vytis

    (@bvytis)

    Hi @zsoot,

    I might be not following your last message properly or do you mean that you decided not to use Optimole at all?

    Thanks!

    No. I installed your plugin but all I saw that it changed the images size. It said: x image was 3.2 x smaller than the recommened. But there is nothing wrong with the size of our images.

    Plugin Support Vytis

    (@bvytis)

    @zsoot,

    If you still face this issue please activate the plugin so we can replicate the problem and contact us here – https://optimole.com/#contact

    We will investigate it further to understand what could be wrong in your case. Thanks!

    Hi @bvytis,

    I think I know what the problem is. On the product page I have that slider. The first image of this slider is the product image but the others come from the image gallery and they have different size. Of course I tried to change the size where ever I can but nothing helped.I don’t know where are defined those sizes.
    Activating your plugin means all the pictures will resize. Sorry, but I want to avoid that.

    Plugin Support Vytis

    (@bvytis)

    If you can create a staging website with a plugin activated so we can replicate the issue and investigate – we are happy to help.

    Feel free to reach out to us via https://optimole.com/#contact

Viewing 8 replies - 1 through 8 (of 8 total)
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