product image and gallery not showing

Hello @li-an,

As I can see you are using the pro version of our theme, in this case please submit a support ticket on our website – https://creativethemes.com/blocksy/support/

Here we offer support only for the free version.

I use the Pro version on my main site. This site is for a little association I’m working with. It’s the free version I use on this site.

• This reply was modified 3 months, 3 weeks ago by Li-An.

@li-an, the site you indicated uses the pro version, so please submit a support ticket on our website and we will assist you.

It’s not the Pro version, see capture of the customizer here https://zupimages.net/viewer.php?id=24/31/0ib1.png

I don’t understand why you say it’s the Pro version.

@li-an sorry about that.

I know you are a pro user, and I saw the menu icons and thought that’s made with the Advanced Menu extension, now I see that’s made with some other plugin/solution, sorry about that one more time.

Anyway, it is very hard to say what happens on your site without investigating it more closer.
On all my test environments everything works just fine and we also don’t have any reports from other users with such an issue – so it could be something related only to your setup.

Try to deactivate all your plugins one by one and let’s see if that helps.

Also, are you using any custom code? If so, try to deactivate it and see if the gallery comes back.

Thanks. You were right. I was to lazy to check and a snippet preventing to show image product in gallery breaks everything in Blocksy. I open a new ticket for something different.

Great, glad you where able to find the problem.