Product image becomes unclickable after clicking the variations

Hi,

Thanks for reaching out to us. Please temporarily deactivate our Swatches plugin and check whether it happens without our plugin or not.

You can also record me reproducing your issue using a tool like this-?https://www.useloom.com
It helps me to quickly figure out the issue if I missed anything.

Hope to hear from you soon.

Thanks

Thanks for your prompt reply.

Herewith the screencast: https://www.loom.com/share/e1627b318ec648ad8b51a67b6017e455?sid=d170d330-ec2b-46b9-99c3-a7e3548a07bc

Thank you!

Hi,

After deactivating our plugin how the swatches are still on the single product page?

Do you have any other plugins for swatches feature? Or, your theme provides swatches feature?

Hope to hear from you soon.

It was cache issue. After I deactivated the plugin, the variations are gone and product image works well. I don’t use any other plugin for swatches feature ,neither the theme.

Hi,

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists.

=> If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Here is the screencast with only woocommerce and swatches plugins are activated.

Any thoughts?

Hi,

herewith the screencast: https://www.loom.com/share/9a0fcb8c6c794d11a7d33df04d0989a6?sid=9cc8ee00-b38b-467a-a31d-45f84d046bc7

Hi,

If the problem is resolved by activating only the WooCommerce and Variation Swatches plugins, you can identify the faulty plugins by activating the rest of the additional plugins one by one.

You can also get help through our site for deep inspection.

Thanks

Hi,

I made another screencast for you to examine the plugin. The site recording is taking place while only Woocommerce and WooCommerce Variation Swatches?are activated.

Hi,

Is it happening without our plugin? Can you please check it only using the WooCommerce plugin?

Hope to hear from you soon.

Thanks

Hi,

It is happening when both woocommerce and ?Variation Swatches plugins are activated. (no any other plugin is activated).

Hi,

What happens when you have only activated the WooCommerce, not the Variation Swatches and other plugins?

Thanks

If only woocommerce is activated, the variations part is gone. The product image and gallery work well.

Please open a ticket here, our experts are waiting for you.

problem is solved! Thank you!