Product Image feature leaves alt field empty!

Hi @dave8441,

Thank you for reaching out.

I understand your concern about the alt text not appearing in the source code of your product images.

So that we can understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

` WordPress Environment

WordPress address (URL): https://doyleshamrock.com/main
Site address (URL): https://doyleshamrock.com
WC Version: 8.4.0
REST API Version: ? 8.4.0
WC Blocks Version: ? 11.6.2
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ? Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 8.4.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.23-MariaDB-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.4.0
WC Database Prefix: wp_
Total Database Size: 230.67MB
Database Data Size: 201.72MB
Database Index Size: 28.95MB
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acf: 1
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amp_validated_url: 1
attachment: 729
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custom_css: 1
fmemailverification: 1
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nf_sub: 763
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page: 29
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post: 1
product: 197
product_variation: 166
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wpuf_input: 81 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (54)

AddToAny Share Buttons: by AddToAny – 1.8.9
Advanced Custom Fields: by WP Engine – 6.2.4
Advanced Free - Flat shipping WooCommerce: by PI Websolution – 1.6.4.23
Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
Autoptimize: by Frank Goossens (futtta) – 3.1.10
Black Studio TinyMCE Widget: by Black Studio – 2.7.2
Bootstrap 3 Shortcodes: by Michael W. Delaney
Filip Stefansson
and Simon Yeldon – 3.3.12

Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
Webcraftic Clearfy – WordPress optimization plugin: by Creative Motion – 2.2.0
Cloudflare: by Cloudflare
Inc. – 4.12.2

Add Featured Image Custom Link: by Viitorcloud – 1.1.0
Debloat: by asadkn – 1.2.5
Email Address Encoder ?: by Till Krüss – 0.3.10
Enable Media Replace: by ShortPixel – 4.1.5
Heartbeat Control by WP Rocket: by WP Rocket – 2.0.1
Helper Lite for PageSpeed: by WP Booster – 3.1.6.2
Media File Renamer: Rename Files (Manual, Auto, AI): by Jordy Meow – 5.7.7
Perfect Brands WooCommerce: by QuadLayers – 3.2.9
Pre* Party Resource Hints: by Sam Perrow – 1.8.18
Really Simple SSL Pro: by Really Simple Plugins – 7.2.4
Really Simple SSL: by Really Simple Plugins – 7.2.1
Redirection: by John Godley – 5.3.10
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6
Schema & Structured Data for WP & AMP: by Magazine3 – 1.25
Simple Cloudflare Turnstile: by Elliot Sowersby
RelyWP – 1.25.0

TablePress: by Tobias B?thge – 2.2.4
UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos
SevenSpark – 3.8.1

W3 Total Cache: by BoldGrid – 2.6.1
weForms: by weForms – 1.6.20
Woo Add Custom Fee: by wpexpertsio – 1.6
Woo Discount Rules PRO 2.0: by Flycart – 2.6.1
Woo Discount Rules: by Flycart – 2.6.2
Woocommerce Minimum and Maximum Quantity: by Ashok G – 2.1.8
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.6
Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.5.0
WooCommerce - Store Exporter: by Visser Labs – 2.7.2.1
WooCommerce PayPal Payments: by WooCommerce – 2.4.2
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.5
PDF Invoices & Packing Slips for WooCommerce - Professional: by WP Overnight – 2.15.3
WooCommerce UPS Shipping: by WooCommerce – 3.5.7
WooCommerce: by Automattic – 8.4.0
Wordfence Security: by Wordfence – 7.11.0
Yoast SEO: by Team Yoast – 21.7
WP All Export: by Soflyy – 1.4.1
WP All Import Pro: by Soflyy – 4.8.5
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.3
WP Mail SMTP: by WP Mail SMTP – 3.11.0
WP Rollback: by GiveWP.com – 1.7.3
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WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.9
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 4.0.0
WPForms Lite: by WPForms – 1.8.5.3
WP Overnight Sidekick: by WP Overnight – 2.5.1 Inactive Plugins (4)

SiteOrigin Widgets Bundle: by SiteOrigin – 1.57.0
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WooCommerce Address Validator: by Byteplant – 3.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.22 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #11 - /shop/
Cart: #13 - /cart/
Checkout: #15 - /checkout/
My account: #17 - /my-account/
Terms and conditions: #1530 - /terms-and-policy/ Theme

Name: Your Web Layout
Version: 1.2.0
Author URL: https://yourweblayout.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: yourweblayout/product-searchform.php WooCommerce PayPal Payments

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-14 16:43:52 -05:00
Options: ?
Notes: 37
Onboarding: completed Action Scheduler

Complete: 181
Oldest: 2023-12-03 06:45:41 -0500
Newest: 2024-01-02 01:26:50 -0500

Failed: 43
Oldest: 2023-03-20 09:07:27 -0400
Newest: 2023-10-19 14:31:17 -0400

Pending: 6
Oldest: 2024-01-02 08:25:18 -0500
Newest: 2024-01-08 15:03:44 -0500 Status report information

Generated at: 2024-01-02 08:45:29 -05:00
`

Hello @dave8441,

I’m not able to reproduce this on a fresh installation of WooCommerce as you can see below.

Link to image: https://d.pr/i/7aHXQB

This kind of problem is usually caused by a conflict with your theme or with another plugin.
 
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for Woo
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes!