Product image upload error

  • Resolved rajh2350

    (@rajh2350)


    1 year, 3 months ago

    Hello there,

    I am having the product image upload issue. When I register and then try to add product, I see the same error.

    “image 6.png An error occurred in the upload. Please try again later.”

    And when I refresh the page and try to upload the image it logged me out.

    When I logging in again, it works. But for first time it never works. Do you know what is causing this issue ?

    I have already did a conflict test and got the same error again.

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hello @rajh2350,

    It appears that there might be a conflict between the Dokan plugin and either the site theme or another plugin. To troubleshoot and resolve this issue, please follow the steps outlined below:

    1. Deactivate all plugins except Dokan and WooCommerce.
    2. If the issue persists, proceed to the next step.
    3. Switch to any default theme, such as Twenty Twenty or Storefront.
    4. Clear both your site’s cache and browser cache, then try the process again.

    By following these steps, we can identify if there is a conflicting theme or plugin causing the issue on your site.

    I believe this information will be beneficial to you.

    Thanks!

    Thread Starter rajh2350

    (@rajh2350)

    Hello there,

    I have already did all the steps and then tested it. It still give same error.

    Thanks

    Thread Starter rajh2350

    (@rajh2350)

    This is the staging website https://staging.cirber.com/customer-dashboard

    You can try signing up and try to upload the product image. Only two plugins are active. woocommerce and dokan.

    Please check and let me know what is causing this issue.

    Hello @rajh2350,

    We appreciate your provision of the staging site information. Nevertheless, it’s important to note that this platform discourages sharing such details on public forums due to security concerns. I regret to learn that the problem continues to persist, and it seems challenging to pinpoint its underlying cause. Would you consider providing us with your site information? To do so, kindly follow these steps: Navigate to WP Dashboard > Tools > Site Health. This action will enable us to acquire a comprehensive overview of your site’s status.

    Thanks for your cooperation.

    Thread Starter rajh2350

    (@rajh2350)

    Sure

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wordpress_path: /home/customer/www/staging.cirber.com/public_html
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    uploads_path: /home/customer/www/staging.cirber.com/public_html/wp-content/uploads
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    database_size: 141.51 MB (148379883 bytes)
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name: Twenty Twenty-Three (twentytwentythree)
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    Cirber Communications: version: 2.0, author: Hemraj, Auto-updates disabled
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image_editor: WP_Image_Editor_GD
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    file_uploads: File uploads is turned off
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WP_HOME: undefined
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wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    [ Please do not bump. ]

    Hello @rajh2350,

    Thank you for providing us with the details about the website. It seems that you are utilizing the User Role Editor plugin at the moment. From what I gather, you’ve likely attempted to modify a user role, and this action might have led to the problem you’re encountering. To address this, I recommend executing a reset of the user roles. To initiate this reset, the administrator can follow these steps: Go to the WordPress Dashboard, access the Settings section, choose User Role Editor, and then navigate to the Tools tab. By performing this reset, I believe the problem should be effectively resolved. However, if the issue persists despite this action, kindly inform us for further assistance.

    Thanks for understanding.

    Thread Starter rajh2350

    (@rajh2350)

    The plugin deactivated but it still doesn’t work.

    done all of the above. still the same problem

    Plugin Support Yeasin Arafat

    (@yeasinarafathridoy)

    Hi @rajh2350,

    You’ve mentioned that you’ve disabled the plugin, but to resolve this issue, you’ll need to reset the user role as suggested by @fayeakuzzaman . After resetting the user role, please deactivate the WooCommerce and Dokan plugins, and then reactivate the plugin once more.

    Thanks,

    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @rajh2350,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

    jointmarketer

    (@jointmarketer)

    This issue is mostly caused by Dokan Vendor Dashboard plugin. If you uninstall it, you may find everything else working perfectly

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Product image upload error’ is closed to new replies.