product images are being degraded in my galleries

  • Resolved remytennant

    (@remytennant)


    5 years ago

    Hello everyone,

    The product images are being degraded in my galleries.

    Here’s the page. https://packlane.com/blog/product/bags

    Here you can see the degradation. It’s subtle but it’s there. https://cl.ly/471f84add312

    I’ve seen some other websites having the same problem. Anyone found a solution?

    I am running the Divi theme my ElegantThemes. They struck out trying to fix it. In fact, they’re having the same problem on their demo page.

    Thanks,

    Remy

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Cerries

    (@cerries)

    Oh my gosh Remy – I’m having EXACTLY the same problem.

    I just came on to the forum to try and get help (no solutions yet from Divi or Woo), as I’m pulling my hair out ??

    Are you any further forward at all?

    Cerries ??

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Thanks for sending the screenshots to show exactly what you’re referring to, very helpful.

    To clarify, this is only happening on product pages, and only with Divi theme, right? You’ve tried it with another theme and not seen the same issue? (If not, can you use something like Health Check to do this? https://www.ads-software.com/plugins/health-check/ )

    If so, I would wait for the Divi team to come up with a solution, as this doesn’t seem to be a WooCommerce issue because it’s only happening with the one theme.

    Thread Starter remytennant

    (@remytennant)

    Thanks Andrew.

    The health check isn’t revealing anything.

    When I switch the default theme the problem is still happening.

    Divi is saying the issue us caused by WooCommerce. I am included to agree.

    Please advise.

    Remy

    P.S. Why has this ticket been marked as resolved?

Viewing 3 replies - 1 through 3 (of 3 total)
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