• Resolved emikridat

    (@emikridat)


    Hello. I have a serious problem and I can’t find a solution. Please help me.

    Notice: Undefined index: width in /home/xbrain/public_html/blom/wp-content/plugins/woocommerce/includes/class-wc-regenerate-images.php on line 276

    Notice: Undefined index: height in /home/xbrain/public_html/blom/wp-content/plugins/woocommerce/includes/class-wc-regenerate-images.php on line 277

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)
  • Hi @emikridat!

    Thank you for reaching out to us.

    To further check into this, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.

    Thanks!

    Thread Starter emikridat

    (@emikridat)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://blom.xbrain.az
    Site address (URL): https://blom.xbrain.az
    WC Version: 6.5.1
    REST API Version: ? 6.5.1
    WC Blocks Version: ? 7.4.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
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    WP Multisite: –
    WP Memory Limit: 256 MB
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    WP Cron: ?
    Language: en_US
    External object cache: –
    
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    testimonials: 4
    wp_global_styles: 2
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (23) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.5.5
    Akismet Anti-Spam: by Automattic – 4.2.2
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.42
    All-in-One WP Migration: by ServMask – 7.58
    Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
    Duplicate Page: by mndpsingh287 – 4.4.8
    Envato Market: by Envato – 2.0.7
    Fiorello CORE: by Mikado Themes – 1.1.3
    Fiorello Instagram Feed: by Mikado Themes – 2.0
    Fiorello Twitter Feed: by Mikado Themes – 1.0.1
    Floricode Helper Plugin: by  – 1.4.0
    Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
    Loco Translate: by Tim Whitlock – 2.6.1
    Product Cron Helper Plugin: by  – 1.5.0
    Slider Revolution: by ThemePunch – 6.2.23
    Cart All In One For WooCommerce: by VillaTheme – 1.1.7
    WooCommerce Multilingual: by OnTheGoSystems – 4.12.6
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.4
    WooCommerce: by Automattic – 6.5.1
    WP Crontrol: by John Blackbourn & crontributors – 1.12.1
    WP Mail SMTP: by WPForms – 3.3.0
    WPML String Translation: by OnTheGoSystems – 3.2.0
    
    ### Inactive Plugins (14) ###
    
    Aapside Master: by Ir-Tech – 2.0.4
    Country State City Dropdown CF7: by Trusty Plugins – 2.6
    Creative Mail by Constant Contact: by Constant Contact – 1.5.2
    CTX Feed: by WebAppick – 4.4.57
    Database Browser: by Chris Taylor – 1.4.4
    Google Listings and Ads: by WooCommerce – 1.12.5
    Hello Dolly: by Matt Mullenweg – 1.7.2
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    WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
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    WP Menu Cart: by WP Overnight – 2.11.0
    WP phpMyAdmin: by Puvox.software – 5.2.0.1
    ?ehir / ?l?e Se?imi CF7: by Serkan Algur – 1.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #8 - /shop/
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: #4226 - /terms-conditions-2/
    
    ### Theme ###
    
    Name: Fiorello
    Version: 1.4
    Author URL: https://themeforest.net/user/mikado-themes
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: fiorello/woocommerce/content-product.php
    fiorello/woocommerce/global/quantity-input.php
    fiorello/woocommerce/product-searchform.php
    
    ### Action Scheduler ###
    
    Complete: 130
    Oldest: 2022-04-01 08:17:37 +0000
    Newest: 2022-06-09 20:31:06 +0000
    
    Pending: 258
    Oldest: 2022-04-18 09:16:12 +0000
    Newest: 2022-06-11 16:55:38 +0000
    
    Canceled: 3
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-11 18:10:26 +00:00
    
    Roxy

    (@roxannestoltz)

    Hi @emikridat ,

    Thanks for providing the System Status.

    WC Database Version: 4.4.0

    I am able to see that your WC Database version does not match the WC Version. This is recommended in order to obtain optimal functionality.

    As a first step, could you please update your WC Database version to match the WC version and see if this makes any difference? This can be done via?WooCommerce?>?Status?>?Tools?>?Update database. Below is more detail documentation on this:
    https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

    Please ensure that you have a good?backup?of your?full site and database?in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

    Please let me know how this goes!

    Thread Starter emikridat

    (@emikridat)

    Thank you for your answer. I have already done that. But the update process is not over. It has been going on for a long time. I think there is a problem. Can you help me do this ?

    Thread Starter emikridat

    (@emikridat)

    In the Scheduled Actions section, 280 items appear on hold. And I have to start them manually. Mass actions are not possible. What should I do for this?

    Thread Starter emikridat

    (@emikridat)

    Waiting in the Scheduled Actions section does not start automatically.

    Hi @emikridat!

    I’d recommend using the plugin WP Crontrol to check what’s going on with your scheduled actions.

    I’d recommend running them manually instead of mass running, so you’ll have more control over them.

    Can you also share with us your fatal errors log, if there’re any? You can find them via WooCommerce > Status > Logs

    Paste them here on your response if you find any!

    All the best,

    Thread Starter emikridat

    (@emikridat)

    I did everything you said, but the problem still persists. woocommerce database update completed successfully. The problem is not resolved.

    Hello,

    As recommended previously you can run the pending actions under WooCommerce > status > scheduled actions > pending, please allow some time for them to run completely (if applicable).

    May I ask is there any other fatal error log appearing under WooCommerce > System Status > Logs? If so, please send the error log (That will help to take a closer look at the issue).

    Let us know how that goes.

    Thread Starter emikridat

    (@emikridat)

    sir dear i say i have done all the pending missions. I am sending the current logs to you:

    2022-06-12T00:05:09+00:00 INFO Approved Download Directories sync: new scan scheduled.
    2022-06-12T00:06:18+00:00 WARNING Synchronization of approved product download directories is already in progress.
    2022-06-12T00:07:09+00:00 WARNING Synchronization of approved product download directories is already in progress.
    2022-06-12T00:07:10+00:00 WARNING Synchronization of approved product download directories is already in progress.
    2022-06-12T00:08:08+00:00 WARNING Synchronization of approved product download directories is already in progress.
    2022-06-12T00:09:27+00:00 INFO Approved Download Directories sync: scan is complete!
    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @emikridat,

    The logs seem to be fine. Thanks for sending it.

    You may want to try clearing transients in WooCommerce > Status > Tools and see if that helps.

    Also, could you please try going to WooCommerce > Status > Tools > ‘Verify base database tables’, and try running that function to see if all of the tables exist correctly on your database?

    Let us know how it goes.

    Best regards,

    Thread Starter emikridat

    (@emikridat)

    I did everything you said. I can give you access to the admin panel. Please help me.

    Hi @emikridat

    Sometimes such issue is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    • First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    • Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it allows you to disable plugins without affecting your current site visitors.
    • Let us know if this amkes any difference.

    Thread Starter emikridat

    (@emikridat)

    I know I’m really tired of you. I did all of what you said, closed all the plugins and changed the theme to storefront. The problem continues.
    https://blom.xbrain.az/product/chrysanthemum-indicum-grp-geplozen-zembla-yellow/

    And when I searched the error in google before, I can see that this problem is present in many sites now.

    Hi @emikridat

    I know I’m really tired of you. I did all of what you said, closed all the plugins and changed the theme to storefront. The problem continues.

    I ask you to please review the Forum Guidelines. This is a place to come together for help and everyone should keep a respectful tone.

    And when I searched the error in google before, I can see that this problem is present in many sites now.

    Please note that there are currently over 4 million live sites running WooCommerce, so it is very likely to find other users facing a similar issue. However, each server, site environment, and application usage varies greatly, so, in order to properly trace the root cause of a problem, various troubleshooting steps are normally required.

    That said, I can see the error you had mentioned in your first message in the page you just referred to. It is related to the core class-wc-regenerate-images-request.php file, which is responsible to regenerate images in the background.

    With that in mind, I recommend that you try to manually regenerate your media, by following these steps:

    Let us know how it goes.

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