Product images don’t show on the frontend

Happy to help! Perhaps you could share what version of the plugin you are running, along with a link to the issue? I would help us see exactly what is happening.

thanks for the quick reply, it’s the latest version 3.01? I think.

Here’s a link https://mymodhub.com/products/founding-member/

placeholder only shows in shop too

https://mymodhub.com/shop/

as you can see images appear in backend but placeholder in front.

Here is a list of all the things I covered so far:

Disabled All Plugins – Tested by turning off all other plugins to check for conflicts. Switched Themes Multiple Times – Changed themes to rule out theme-related compatibility issues. Cleared Caches:

• Cleared cache on the website.
• Cleared cache in Cloudflare.
• Cleared cache in Plesk Pro.

Added WebP to Hotlink Settings in Plesk – Ensured WebP files are allowed through hotlink protection.Restarted Server and Services in Plesk – Restarted the entire server and several individual services:

• Collectd
• DNS Server (BIND)
• Dovecot IMAP and POP3 server
• IP Address Banning (Fail2ban)
• PHP-FPM 8.1.30
• Plesk milter (Postfix)
• Reverse Proxy Server (nginx)
• SMTP Server (Postfix)
• SpamAssassin
• Web Server (Apache)
• Surecart Resync

Tested Different Image Formats – Attempted to use JPEG format instead of WebP. Checked Cloudflare Hotlink Protection – Confirmed hotlink protection was not enabled on Cloudflare, ruling it out as a cause. Inspected Image Placeholder Issue – Noticed the product image defaults to the placeholder image in SureCart (placeholder.jpg), indicating it’s not correctly recognizing the uploaded image.

Huh, yeah, this is really weird. Are they showing up in the backend? Maybe there is a plugin conflict preventing the images from being fetched via php.

Can you check a couple things? Are these images in WordPress? If you have migrated, you may need to click the little download icon next to the image in the admin (not necessary, but could fix a plugin conflict)

We store the gallery as post meta of attachment ids for the post. So each id is an attachment id that we fetch using core WordPress functions.

If that doesn’t work, maybe push to a staging environment and temporarily deactivate all plugins to rule out a plugin conflict.

I did disable all plugins, images were uploaded through the add product page and through the media library itself, still the same result.

Nothing else seems odd with images on the site, my media settings for images are sized for a 4:3 ratio, maybe if I try 1:1 ratio?

Theme is Raft, I’ve tried disabling all the other plugins, so I don’t think it’s a conflict with plugins.

If I figure anything out, I’ll let you know.

thanks again for the response!

@asherz2ash

Please submit a support ticket so we can investigate further: https://surecart.com/contact-us/

I removed the plugin, checked the “removed all data” in the settings, reinstalled it and it’s working perfectly now.

Anyway, like I probably already mentioned, removing all my plugins and switching themes did not fix it. It wasn’t until I completely removed Surecart and installed again before it worked.

Thanks again, for the quick replies to this issue. If you have any questions or suggestions then just let me know.

Ah, okay, glad it is resolved! Please don’t hesitate to reach out anytime.