Product Images Not Displaying on Certain Devices – WooCommerce Store Page

I recommend getting in touch with WooCommerce’s support about this via https://woocommerce.com/my-account/contact-support/?if you have any of their paid WooCommerce products or https://www.ads-software.com/support/plugin/woocommerce/?if you do not.

Hello @celine7,

I am able to replicate this -> https://prnt.sc/ICC5m1ooWpkt – it seems the images there are loaded as product thumbnails, I think that they don’t work on all devices because you have Chinese letters in the image names. Please rename those images (re-upload them) under different names (without Chinese letters), then if it does not work right away, use this plugin to regenerate thumbnails -> https://www.ads-software.com/plugins/force-regenerate-thumbnails – it should work.

Let me know did it help, kind regards.

Hello @macmanx Thank you so much for your timely response and recommendation.

• This reply was modified 1 month, 1 week ago by Celine.

Hello @wpmajestic

Thanks so much you for the suggestion! I renamed the images without the Chinese characters and re-uploaded them. Fortunately, everything is now working properly across all devices, so I didn’t need to use the plugin.

I appreciate your help!!

• This reply was modified 1 month, 1 week ago by Celine.