Product images not showing

  • Resolved tiaanf

    (@tiaanf)


    2 weeks, 4 days ago

    Hi

    So you see every time I try to update the product image or import/export a csv/txt file it starts the import or whatever but it never inserts the image to the product or starts loading the csv/txt file why is this, I would love if someone would help me

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    HI @tiaanf,

    I understand it can be overwhelming and confusing to experience this. However there could be different factors causing this.

    If your product images aren’t appearing after importing a CSV file, it’s likely due to issues with the image URLs. WooCommerce doesn’t store images directly in CSV files; instead, it fetches them from the URLs provided in the Images column. If the links are broken, inaccessible, or incorrect, the images won’t import.

    To troubleshoot, first, check if the image URLs in your CSV file are valid by opening them in a browser. If they return a 404 error or say the site is unavailable, WooCommerce won’t be able to download them. If the images were hosted on an external site that’s no longer available, you’ll need to re-upload them.

    A good approach is to manually upload the images to your WordPress Media Library and replace the old URLs in your CSV file with the new ones. If the images are already on your site, you can also use relative paths like /wp-content/uploads/image.jpg.

    Additionally, ensure that your server settings aren’t blocking WooCommerce from fetching images. Hotlink protection, firewall rules, or incorrect file permissions can prevent images from being imported correctly. If you’re hosting images externally, make sure the links are publicly accessible.

    If your CSV file is large or the import seems to hang, increasing your PHP limits (memory, execution time, and file upload size) might help. You can also try importing with only a few products at a time to see if it works.

    If the issue persists, let me know what error messages you see or share a sample of your CSV file so we can pinpoint the problem.

    I see that you mentioned manually adding images, but they still don’t show. Are you saying that you uploaded an image to your site and then assigned it to a product, yet it still doesn’t appear? Please clarify.

    Thread Starter tiaanf

    (@tiaanf)

    Hello @mosesmedh I probably should have clarified but these are 2 seperate problems right now

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thanks for the clarification! Since these are two separate issues, let’s address them one by one.

    1. Product Image Issue

    Could you clarify whether the image:

    • Does not appear in the backend (Product > Featured Image section)?
    • Appears in the backend but does not show on the frontend (product page)?

    If the image is not appearing in the backend, please check:

    • Open your browser’s console (F12 > Console tab) while adding the product and see if any errors appear. If there are errors, please share them here.
    • Are you facing this issue with all images or only specific ones?
    • What image format are you trying to upload? (e.g., JPG, PNG, WebP)

    If the image appears in the backend but not on the frontend, try:

    • Clearing cache (browser and site cache).
    • Regenerating thumbnails using the Regenerate Thumbnails plugin.
    • Switching to the Storefront theme to rule out theme-related issues.

    2. CSV/TXT Import Not Processing

    If the CSV or TXT file import starts but doesn’t complete:

    • Are you getting any error messages during the import? If so, please share them.
    • Try uploading a smaller CSV file to check if the issue is related to file size.
    • Check WooCommerce > Status to see if your memory limit, max execution time, and file upload size are sufficient.
    • Open the browser console (F12 > Console tab) during the import to check for any errors.

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

    Thread Starter tiaanf

    (@tiaanf)

    Hi sorry I figured out what it was, I was using the wrong image type

    And I also decided to rather import everything manually

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    No worries at all! I’m glad you figured it out. Manually importing everything can sometimes be the best approach for more control. If you need any help along the way, feel free to reach out! If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.