Product Images not synching from Woo to Square

  • Resolved drgas

    (@drgas)


    3 weeks, 3 days ago

    As the subject says, product images are not synching from Woo to Square. All the product data is synching, but not the images. I can manually add an image on the Square side and it stays attached, unchanged.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello drgas,

    Thank you for contacting WooCommerce support.

    I understand your product images aren’t syncing from WooCommerce to Square, even though other data is syncing correctly.

    To troubleshoot this, start by enabling the error log in your settings and try syncing again.
    After that, please check the log and share it with me, and we’ll take it from there.

    Looking forward to your response. ??

    Thread Starter drgas

    (@drgas)

    I got it figured out. Apparently Square doesn’t like .webp format images. Kind of surprised there’s not an auto-conversion. Oh well, time to do a bunch of manual conversions!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @drgas,

    Glad to hear it – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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