Product import/export buttons missing

Hi @hermcupadmin,

Thank you for reaching out.

From the shared screenshots, it seems like the import/export buttons are indeed not visible.

Since you’ve already tried disabling all plugins except WooCommerce, changing the theme, and clearing both site and browser cache, we might be dealing with a more complex issue.

This could be related to user permissions. Could you please confirm that you are having administrative rights in your site?

Also, please ensure that you update WooCommerce to the latest version if you haven’t done so yet.

Let us know this helps.

I have adminstrator rights to the site as I am the owner and sole admin. The site is running the most up-to-date WC and WP versions. I apologize that I don’t add products often so I’m not able to pinpoint when this issue presented itself.

WC Version: 9.4.2
WP Version: 6.7.1

Hi @hermcupadmin,

I apologize that I don’t add products often so I’m not able to pinpoint when this issue presented itself.

Thanks for sharing more details on this.

It is possible that there is a conflict or plugin that is causing this issue. As a next step, I recommend temporarily deactivating all active plugins, leaving only WooCommerce to see if this issue still persists.

Let us know how this goes.

I disabled all plugins and switched to theme Twenty-five before making the post. The problem was duplicated under these conditions.

### Active Plugins (1) ###

WooCommerce: by Automattic – 9.4.2 

### Inactive Plugins (31) ###

A2 Optimized WP: by A2 Hosting – 3.0.12
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 6.1.1
Code Snippets: by Code Snippets Pro – 3.6.6.1
CTX Feed: by WebAppick – 6.5.35
Elementor: by Elementor.com – 3.25.10
Elementor Pro: by Elementor.com – 3.25.4
Enable Media Replace: by ShortPixel – 4.1.5
Essential Addons for Elementor: by WPDeveloper – 6.0.10
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
LiteSpeed Cache: by LiteSpeed Technologies – 6.5.2
MailerLite - WooCommerce integration: by MailerLite – 2.1.25
mPDF addon for PDF Invoices: by WebToffee – 1.2.3
Ocean eComm Treasure Box: by OceanWP – 1.5.2
Ocean Extra: by OceanWP – 2.4.3
Relevanssi: by Mikko Saari – 4.24.1
Simple Local Avatars: by 10up – 2.8.3
Site Kit by Google: by Google – 1.140.0
User Role Editor: by Vladimir Garagulya – 4.64.2
Video Conferencing with Zoom: by Deepen Bajracharya – 4.6.3
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Appointments: by BookingWP – 4.21.6
WooCommerce PayPal Payments: by WooCommerce – 2.9.4
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.7.1
WooCommerce Shipping: by WooCommerce – 1.2.3
WooCommerce Stripe Gateway: by Stripe – 8.9.0
WooCommerce USPS Shipping: by WooCommerce – 5.1.0
WP Captcha PRO: by WebFactory Ltd – 5.24
Yoast SEO: by Team Yoast – 23.9
Yoast SEO: WooCommerce: by Team Yoast – 16.4
Yoast SEO Premium: by Team Yoast – 23.9
Zoom for WooCommerce Appointments: by Codemanas – 1.2.8

### Theme ###

Name: Twenty Twenty-Five
Version: 1.0
Author URL: https://www.ads-software.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

Hi @hermcupadmin

Thanks for sharing more details. You’ve taken the right steps so far, but it’s strange that you don’t see the import/export button even though you’re the only Admin on the site. I’d like to try something simple. Could you try using this link to go directly to the product import/export URL on your site:

• Import Link
• Export Link

Let me know how it goes.

• This reply was modified 3 months ago by Reynier (a11n).

I’ve used three different browsers, all after clearing the cache and restarting each. The results are the same- no import/export buttons.

When using these links while logged into the site:
https://hermitscupboard.com/wp-admin/edit.php?edit.php?post_type=product&page=product_importer
Error message in white box: “Sorry, you are not allowed to access this page.”

https://hermitscupboard.com/wp-admin/edit.php?post_type=product&page=product_exporter
Error message in white box: “Sorry, you are not allowed to access this page.”

WooCommerce admin privileges has 53 or 53 enabled.
assign_product_terms
assign_shop_coupon_terms
assign_shop_order_terms
delete_others_products
delete_others_shop_coupons
delete_others_shop_orders
delete_private_products
delete_private_shop_coupons
delete_private_shop_orders
delete_product
delete_product_terms
delete_products
delete_published_products
delete_published_shop_coupons
delete_published_shop_orders
delete_shop_coupon
delete_shop_coupon_terms
delete_shop_coupons
delete_shop_order
delete_shop_order_terms
delete_shop_orders
edit_others_products
edit_others_shop_coupons
edit_others_shop_orders
edit_private_products
edit_private_shop_coupons
edit_private_shop_orders
edit_product
edit_product_terms
edit_products
edit_published_products
edit_published_shop_coupons
edit_published_shop_orders
edit_shop_coupon
edit_shop_coupon_terms
edit_shop_coupons
edit_shop_order
edit_shop_order_terms
edit_shop_orders
manage_product_terms
manage_shop_coupon_terms
manage_shop_order_terms
manage_woocommerce
publish_products
publish_shop_coupons
publish_shop_orders
read_private_products
read_private_shop_coupons
read_private_shop_orders
read_product
read_shop_coupon
read_shop_order
view_woocommerce_reports

Hi @hermcupadmin,

The error message you’ve shared typically indicates a permissions issue.

Even though you have all 53 WooCommerce admin privileges enabled, there might be a problem with your user role or capabilities.

Could you confirm if you’re using a managed hosting platform or otherwise?

If you can share details about your host, we’d be able to have a better understanding why this is happening to you.

Looking forward to hearing back from you.

Here is the server, database and admin parameters from the testing system status report. To confirm, LightSpeedCache has two ‘clear all’ cache options. I have selected both ‘purged all cache’ and ’empty entire cache’ with the same results, no buttons.

Server Environment

Server Info: LiteSpeed
PHP Version: 8.2.25
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 8.9.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.25-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 9.4.2
WC Database Prefix: wp_
Total Database Size: 163.20MB
Database Data Size: 108.55MB
Database Index Size: 54.65MB
wp_woocommerce_sessions: Data: 7.02MB + Index: 0.30MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 6.52MB + Index: 6.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_ac_abandoned_cart_history_lite: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_ac_atc_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_connector_sync: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_email_templates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_link_clicked_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_notifications_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_opened_emails: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ac_statistics: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_ac_tiny_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 3.52MB + Index: 1.33MB + Engine InnoDB
wp_ewwwio_images: Data: 2.52MB + Index: 1.72MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.05MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_crawler: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_litespeed_img_optm: Data: 0.41MB + Index: 0.30MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_litespeed_url: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
wp_litespeed_url_file: Data: 1.52MB + Index: 5.27MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mgmlp_folders: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_conversions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 8.48MB + Index: 0.59MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 36.56MB + Index: 16.06MB + Engine InnoDB
wp_posts: Data: 7.52MB + Index: 0.73MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_relevanssi: Data: 11.55MB + Index: 13.55MB + Engine InnoDB
wp_relevanssi_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.31MB + Index: 0.17MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_usermeta: Data: 2.52MB + Index: 0.14MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_wc_appointments_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_appointment_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.22MB + Index: 0.31MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
wp_wc_order_stats: Data: 0.23MB + Index: 0.19MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfpklist_template_data: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 2.52MB + Index: 0.36MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.44MB + Index: 0.61MB + Engine InnoDB
wp_yoast_seo_links: Data: 1.52MB + Index: 0.33MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon

Your permission suggestion got me focused on the likeliness of this being an acl/permission issue. I created a test user with just the Administrator role. That user could see the import/export buttons. So here’s what the problem ended up being and the solution.

When the User Role Editor plug-in is enabled, and the role of shop staff is assigned along with administrator, the shop staff assignment prevents access to the import/export buttons. Becuase I couldn’t access the import/export with User Role Editor disabled, the access permissions must still be in place even with the plug-in disabled. That’s the only reasonable explanation for all plug-ins being disabled and still not seeing the import/export buttons. When I remove the shop staff role from my user profile, I can access the import/export buttons.

Thank you both for your help. I would not have considered this possible link without your feedback and shared perspectives!

Hello Rev. Lloyd Newman,

Thank you for your reply.

I am glad to know that you have resolved the issue.
I appreciate you for sharing the solution here.

If you feel that WooCommerce has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review.

Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

Have a great day!