Product Is Full Of Bugs And Customer Support Unhelpful

  • Google Search Console was throwing up structured data errors on the translated URL. However, there was no such Error on the original URL. So, I contacted support to look into the issue.

    However, instead of fixing the issue, the support executive started showing me errors in the structured data as seen on the translated page. I told them that there is no error in the Original URL where Rank Math correctly inserts the data and the error happens only in the translated URL. Yet, the support kept saying me that I should contact RankMath for the issue.

    If there are no errors in the original URL where Rank Math is entering the Structured Data and then Gtranslate processes those URLs and then the error shows up? Who will you hold accountable? Rank Math for correctly inserting the Structured data. Or Gtranslate for messing up the data while processing the URL?

    Even if I accept their argument that Rank Math was causing the issue. But the issue was happening on the translated URL and they don’t provide login details for the translated URL backend. How would Rank Math troubleshoot the issue without having access to the WP backend?

    • This topic was modified 2 years, 2 months ago by Aquif Shaikh.
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  • Thread Starter Aquif Shaikh

    (@shaikhaquif)

    Below are screenshots of the Google Structured Data Tool For both original and translated URL

    Original URL: https://prnt.sc/nHBEusggdBUq
    Translated URL: https://prnt.sc/TedAnHIibqeh

    You can verify that the translated URL is in the “pt” subfolder (Portuguese). You can also compare the time of both screenshots.

    Thread Starter Aquif Shaikh

    (@shaikhaquif)

    It eventually turned out to be caching issue that lead to the problem. They did eventually find out the real cause of the issue and hence revised the review to 3 stars instead of the original 1 star. Deducting 2 stars for wasting my time sending unhelpful replies

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