Product Link Doesn’t Work

use another plugin please because this is not the way to get support

I’m confused. The WordPress support forum isn’t the way to get support? I see several inquiries here about this issue, and I genuinely wanted to make sure this plug-in had real support, as many plug-ins do not. It’s always a gamble when getting external software from outside vendors. Your terse response feels unwarranted, as my question was polite.

When problem isn’t described properly, no screenshot or video recording provided and you use the word ASAP like you are expecting a dedicated support so how should a response be? This is an open source script, anybody can contribute, you can simply report an issue with all possible footprints which can help in troubleshooting but you cannot create hurry as contributors are working on different solutions parallely. Its better you contact the developer using the help tab option on the settings page. And I assure you it is not a bug but your implementation isn’t appropriate. I am closing this thread as plugin is working fine.

It looks as if multiple users are implementing incorrectly then? Is there a lengthier set of instructions available that provide a clear implementation? I provided the parameters I used, and stated that the products do not link to their intended destination. What screenshot or video would you like me to provide that would be helpful? If those are beneficial, they are generally requested as we troubleshoot. My ASAP was not a “hurry up” nature. It is what ASAP means… as soon as possible…. when you can get to it. I still do not see my request as rude or warranting your angry response. The WP community has been built on faith and handshakes. I extend mine as a misunderstanding here. Just genuinely looking to make this plug-in work, as I feel I’ve exhausted my ability to do so, and I request your help in fixing. I never said it was a bug. But I also didn’t find a solution to the other requests here where the issue was similar to mine.

Send me the links of the support threads from where you started counting the other users were having the same issue, I am waiting. And alternatively I have already replied, you could use another plugin about which you asked initially. Why are you still insisting on this plugin? I have again checked the files, everything is intact and working as expected. I am sorry, if you cannot provide the list of other users which are facing the same issue, do not open this thread again. I am not angry, just try to understand the open-source work, you reported an issue, if that is found, it will be fixed and you will get the improved version as upcoming releases. In case you need something urgent, you can fix it by yourself, contribute to the plugin by providing the snippet of code you modified/updated and be helpful for others. Or you can hire someone to get it fixed on an urgent basis, try to understand that “ASAP” and the bug report thing both are the different situations. I hope I have explained it well, its not about anger, its about understanding the support threads usage.

• This reply was modified 1 year, 2 months ago by Fahad Mahmood.

I’ve been using WordPress support for over a decade. I’ve never had someone get sour because I requested ASAP. You’re taking this very personal. Not as a means of misuse. At this point, you’re simply being arrogant because I used ASAP. You could have simply provided a helpful tip or two, based on my original post, instead of choosing to waste both of our times with your arrogance. Since you asked me to provide links, I will.

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https://www.ads-software.com/support/topic/missing-cart-overlay/

ME: This one addresses the vague documentation and the overlay cart link not working, which is similar to my issue. 
——-

https://www.ads-software.com/support/topic/product-link-doesnt-work/

ME: This has a similar issue to mine, from which I gleaned part of the solution. However, several weeks went by without a response, so my ASAP was simply to see if there was anyone responding to these inquiries. 

https://www.ads-software.com/support/topic/shopify-link-not-redirecting/

ME: This is part of the same issue I was having, and the solution was never posted. 

I’ll keep this open, because it is far from resolved. You can choose to help, as that’s what the forums are for, and not continue to be denigrative, and let’s both be happy. I offered an apology earlier for miscommunication gave offered a handshake. You chose to continue with the attitude. Makes no sense. Did you even bother to look at the link I sent? Show me where it works as it should. I’ll be waiting. This all feels like an excuse for something that is t working. Blaming me for the faulty software. Again, makes zero sense. Prove me wrong bro.

• This reply was modified 1 year, 2 months ago by tonycreative.

Irrelevant links are provided, one of them was trying to make overlay work with the JS button type which was not available in the basic version. The other support topic was about redirecting the product page to internal wordpress page and that page was not created with the appropriate shortcode as follows:

[wp-shopify-product]

And the last support thread was about same thing which you’re looking for but he fixed it by himself by correcting the double quotes being in the text editor instead of blaming the plugin author in different ways.

See the difference between

[wp-shopify type=”collection” id=”167052345379″ limit=”4″ searchfilter=”no” url-type=”shopify”]

and

[wp-shopify type="collection" id="167052345379" limit="4" searchfilter="no" url-type="shopify"]

Plugin is still working as expected but this common mistake while someone copy/paste is not related to this plugin but overall the WordPress admin users. I can’t comment on your one decade user skills.

• This reply was modified 1 year, 2 months ago by Fahad Mahmood.

bottom line is that there were other instances of it not working, and you provide cage instructions, and you are historically late to respond, except here, because you enjoy being hateful. You still have offered no support or fix in the support forum. And the plug-in still does not work properly. Despite the correct setup that’s on you. Not me. Failed plug-in. Failed support. Don’t recommend.

• This reply was modified 1 year, 2 months ago by tonycreative.

Still not working. Shortcode is set to your exact directions. Cannot recommend plug-in.

@tonycreative Do not use short links in these forums again. You may lose access to this site if you repeat that. URL shortness have been abused before and are expanded when found.

I have deleted yours.