Product names changing

  • Resolved samwiltshireuk

    (@samwiltshireuk)


    7 years, 4 months ago

    Good Morning Guys!

    So I’m having some sort of weird error keep happening,

    Whenever I add a product and it’s actually happening to my products that are already in my store- that when you add them to cart the name of the product changes to “Cart” As you’ll find in the image below, Is this a common error or I there something I can do?

    Image of error

    I can change it back but I just don’t want this to keep happening.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @samwiltshireuk,

    Cross testing for you using the latest version of WooCommerce I was unable to replicate what you describe on my test installs or the WooCommerce Demo Site isolating this behaviour to only your install at the moment.

    Have you tested on your site by disabling all other plugins aside from WooCommerce and switching to a theme like Storefront to try and locate what software you have installed which is causing this behaviour?

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    Thread Starter samwiltshireuk

    (@samwiltshireuk)

    All of the plugins are up to date however? And no plugins are not tested with my version of WP?

    Ill do what you have suggested however! Thanks you.

    Thread Starter samwiltshireuk

    (@samwiltshireuk)

    I’ve just tried different themes etc, but it seems as soon as I add them to cart the name changes to the page we redirect to?

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @samwiltshireuk,

    It’s still not something we can replicate on any other install which would continue to isolate this to only your site as it’s not behaviour which is being caused or can be directly attributed to the WooCommerce plugin itself. If this was related to WooCommerce otherwise all sites where the plugin is installed would display the same behaviour which is not the case as you will have to seem when visiting the demo I provided previously.

    Sue to not being able to replicate this on other installs and having received no other reports fomr users within a three week period via any of our support channels I’m going to set this topic to resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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