Product not available

  • Resolved millmi0206

    (@millmi0206)


    1 year, 8 months ago

    I paid for the personal premium version, but I don’t get the product
    There is no attachment in the e-mail sent, and the URL in the e-mail is 404.
    “contact-us” does not have a form. The email was returned undeliverable.
    How can I obtain it?
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter millmi0206

    (@millmi0206)

    Thank you for your e-mail!
    Downloaded right away!!
    thank you very much^^

    Plugin Author totalsoft

    (@totalsoft)

    Hello, dear millmi0206.

    Thank you for contacting us. Our team is always ready to help you.

    Please contact us via this form for premium support. Our customer service specialists will always be happy to help you. For pro or commercial product support please contact us directly on our site.

    Commercial products are not supported in these forums.

    Thank You very much.

    I am running into a similar issue. I purchased the Pro/Personal version of the Responsive Poll plugin and received a receipt from the payment processing company right away. But I have not received any instructions on how to obtain the paid version of the plugin. I sent an email through the Contact Us page of the Total Soft site, but I have not received any reply. I was expecting the upgrade to be instantly available as most other plugins are.

Viewing 3 replies - 1 through 3 (of 3 total)
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