Product not showing up in categories

  • Resolved davefineleather

    (@davefineleather)


    3 years, 4 months ago

    Thanks in advance for your help.

    I’m having trouble getting some of our retail products to show up in the categories we assign them to.

    Example: polyester thread sample book.

    General category: Assigned but does not show up.
    >>>>>Sample subcategory: Assigned and does show up.

    Thread category: Assigned but does not show up.
    >>>>> Polyester thread subcategory: Assigned but does not show up.
    >>>>>>>>>>>>>>Polyester thread size #1 sub-sub-category: Assigned and does show up.

    Solutions we’ve tried:

    1. Deleting host cache for the relevant pages.

    What other solutions can I try? Any help would be appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @davefineleather

    From your description it seems that the products are showing up in only the lowest level of category.

    Could you please go to WooCommerce > Status > Tools and run Regenerate for the Product Lookup Tables?

    Let us know if that does the trick!

    Thread Starter davefineleather

    (@davefineleather)

    Thanks, Margaret. Will regenerating for the product lookup tables have any kind of adverse effect on the site or our existing products? I just want to be sure before moving forward.

    I appreciate your help!

    Mirko P.

    (@rainfallnixfig)

    Hi @davefineleather,

    As this operation will directly regenerate tables from the database you’d want to ensure that you have a full backup of your site and database in case anything goes wrong.

    You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something goes wrong it’s nice to know that you can restore your site to the previous state.

    You might also want to consider a conflict test to see if the issue is caused by a plugin/theme conflict with WooCommerce.

    Here are the steps for doing a conflict test:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.

    Thread Starter davefineleather

    (@davefineleather)

    Thanks, Mirko! I appreciate your help.

    Hi there,

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)
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