• Resolved smhcis

    (@smhcis)


    Normally by default a product page will show in 2 columns–one with the product image and one with the product info/add to cart options. However, when I add a product to this site it puts the product image and info/add to cart options stacked on top of each other into a single column. This site uses the Divi theme. I have also tried using the Divi Builder, Generate Press theme & GP premium plugin, and the Elementor/Elementor Pro plugins. I cannot get the product page to show in the expected default layout.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://lifecounselingandplaytherapy.com
    Site address (URL): https://lifecounselingandplaytherapy.com
    WC Version: 3.7.0
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.29 (Ubuntu)
    PHP Version: 7.2.19-0ubuntu0.18.04.2
    PHP Post Max Size: 20 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.27-0ubuntu0.18.04.1
    Max Upload Size: 20 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.7.0
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary
    gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only.
    
    Total Database Size: 11.01MB
    Database Data Size: 9.30MB
    Database Index Size: 1.71MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 2.11MB + Index: 0.11MB + Engine InnoDB
    wp_postmark_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Data: 0.34MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (12) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.1
    Elegant Themes Updater: by Elegant Themes – 1.0
    Elementor Pro: by Elementor.com – 2.6.5
    Elementor: by Elementor.com – 2.6.8
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.9
    Postmark (Official): by Andrew Yates & Matt Gibbs – 1.11.5
    Lazy Load by WP Rocket: by WP Rocket – 2.2.3
    W3 Total Cache: by Frederick Townes – 0.9.7.5
    WooCommerce Square: by WooCommerce – 2.0.4
    WooCommerce: by Automattic – 3.7.0
    Wordfence Security: by Wordfence – 7.4.0
    YITH WooCommerce Name Your Price: by YITH – 1.1.7
    
    ### Inactive Plugins (2) ###
    
    GP Premium: by Tom Usborne – 1.8.3
    Multiple Themes: by David Gewirtz – 7.1.1
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (2) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    ManageWP - Worker Loader: by GoDaddy –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #154 - /shop/
    Cart: #155 - /cart/
    Checkout: #156 - /checkout/
    My account: #157 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Divi
    Version: 3.27.4
    Author URL: https://www.elegantthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 1
    Oldest: 2019-08-29 19:57:29 +0000
    Newest: 2019-08-29 19:57:29 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    The page I need help with: [log in to see the link]

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Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Product only shows as single column’ is closed to new replies.