• Resolved olafurns

    (@olafurns)


    As it seems sometimes at random, for a few new products in our catalog, when a user browses to it, it does not render the actual page, but returns raw HTML/JSON containing something like the following:

    
    {"version":"20210604","show_thumbnails":false,"show_date":true,"show_context":true,"layout":"grid","headline":"Related","items":[{"id":21178,"url":"https:\/\/www.premierferdir.is\/product\/manchester-united-vs-manchester-city-6-november-2021-pakkaferd\/","url_meta":{"origin":21455,"position":0},"title":"Manchester United vs Manchester City, 6. n\u00f3vember 2021 - Pakkafer\u00f0","date":"j\u00fan\u00ed 17, 2021","format":false,"excerpt":"VINSAMLEGA ATHUGI\u00d0! VEGNA BREYTTRA REGLNA ICELANDAIR UM H\u00d3PAB\u00d3KANIR ER S\u00cd\u00d0ASTI DAGUR TIL A\u00d0 B\u00d3KA SIG \u00cd \u00deESSA FER\u00d0 26. \u00c1G\u00daST 2021. Manchester United veitti n\u00e1gr\u00f6nnum s\u00ednum \u00ed City ver\u00f0uga keppni drj\u00fagan hluta s\u00ed\u00f0ustu leikt\u00ed\u00f0ar en missti svo dampinn sm\u00e1m saman. Mei\u00f0sli Harry Maguire komu illa vi\u00f0 li\u00f0i\u00f0 \u00e1 lokasprettinum. Vonir\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i1.wp.com\/www.premierferdir.is\/wp-content\/uploads\/2021\/06\/21-22_Manch-Utd-vs-Manch-City.jpg?fit=1200%2C818&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":21091,"url":"https:\/\/www.premierferdir.is\/product\/manchester-united-vs-newcastle-united-11-september-2021-pakkaferd\/","url_meta":{"origin":21455,"position":1},"title":"Manchester United vs Newcastle United, 11. september 2021 - Pakkafer\u00f0","date":"ma\u00ed 31, 2021","format":false,"excerpt":"VINSAMLEGA ATHUGI\u00d0! VEGNA BREYTTRA REGLNA ICELANDAIR UM H\u00d3PAB\u00d3KANIR ER S\u00cd\u00d0ASTI DAGUR TIL A\u00d0 B\u00d3KA SIG \u00cd \u00deESSA FER\u00d0 1. J\u00daL\u00cd 2021. Manchester United veitti n\u00e1gr\u00f6nnum s\u00ednum \u00ed City ver\u00f0uga keppni drj\u00fagan hluta s\u00ed\u00f0ustu leikt\u00ed\u00f0ar en missti svo dampinn sm\u00e1m saman. Mei\u00f0sli Harry Maguire komu illa vi\u00f0 li\u00f0i\u00f0 \u00e1 lokasprettinum. Vonir\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.premierferdir.is\/wp-content\/uploads\/2021\/05\/21-22_Manch-Utd-vs-Norwich.jpg?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":21198,"url":"https:\/\/www.premierferdir.is\/product\/manchester-united-vs-aston-villa-25-september-2021-pakkaferd\/","url_meta":{"origin":21455,"position":2},"title":"Manchester United vs Aston Villa, 25. september 2021 - Pakkafer\u00f0","date":"j\u00fan\u00ed 17, 2021","format":false,"excerpt":"VINSAMLEGA ATHUGI\u00d0! VEGNA BREYTTRA REGLNA ICELANDAIR UM H\u00d3PAB\u00d3KANIR ER S\u00cd\u00d0ASTI DAGUR TIL A\u00d0 B\u00d3KA SIG \u00cd \u00deESSA FER\u00d0 15. J\u00daL\u00cd 2021. Manchester United veitti n\u00e1gr\u00f6nnum s\u00ednum \u00ed City ver\u00f0uga keppni drj\u00fagan hluta s\u00ed\u00f0ustu leikt\u00ed\u00f0ar en missti svo dampinn sm\u00e1m saman. Mei\u00f0sli Harry Maguire komu illa vi\u00f0 li\u00f0i\u00f0 \u00e1 lokasprettinum. Vonir\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.premierferdir.is\/wp-content\/uploads\/2021\/06\/21-22_Manch-Utd-vs-Aston-Villa.jpeg?fit=1200%2C750&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]}]}

    The only thing that I can think of that these products have different than others, is that it has variations, with discount on each variation.

    We however have used products with variations without issues in the past.

    —- Woocommerce system report —-

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.premierferdir.is
    Site address (URL): https://www.premierferdir.is
    WC Version: 5.4.1
    REST API Version: ? 5.4.1
    WC Blocks Version: ? 5.1.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.3.1
    Log Directory Writable: ?
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: is_IS
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.20
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.4.1
    WC Database Prefix: wp0s_
    Total Database Size: 60.32MB
    Database Data Size: 32.19MB
    Database Index Size: 28.13MB
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    ### Post Type Counts ###
    
    amn_exact-metrics: 1
    attachment: 659
    blocks: 9
    custom_css: 1
    featured_item: 8
    frm_form_actions: 2
    frm_styles: 1
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    nav_menu_item: 8
    page: 28
    post: 10
    product: 106
    product_variation: 207
    revision: 169
    shop_coupon: 310
    shop_order: 1566
    wpcf7_contact_form: 5
    wpforms: 1
    zerobs_quo_template: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (36) ###
    
    Advanced Code Editor: eftir BaInternet – 2.2.7
    Akismet Amapóstv?rn: eftir Automattic – 4.1.9
    Classic Editor: eftir WordPress Contributors – 1.6
    Contact Form 7: eftir Takayuki Miyoshi – 5.4.1
    Easy Theme and Plugin Upgrades: eftir Chris Jean – 2.0.2
    Enhanced E-commerce for Woocommerce store: eftir Tatvic – 3.1.1
    EWWW Image Optimizer: eftir Exactly WWW – 6.1.8
    Facebook for WooCommerce: eftir Facebook – 2.6.0
    Gmail SMTP: eftir naa986 – 1.2.1
    Google Analytics Dashboard for WP (GADWP): eftir ExactMetrics – 6.7.0
    Jetpack: eftir Automattic – 9.8.1
    Loco Translate: eftir Tim Whitlock – 2.5.3
    Loginizer: eftir Softaculous – 1.6.7
    Metrilo for WooCommerce: eftir Metrilo – 1.7.22
    Nextend Social Login: eftir Nextendweb – 3.0.28
    Payment gateway via Borgun SecurePay for WooCommerce: eftir Tactica – 1.3.22
    Rapyd Payments: eftir Rapyd – 1.1.0
    Regenerate Thumbnails: eftir Alex Mills (Viper007Bond) – 3.1.5
    Remove Yoast SEO Comments: eftir Mitch – 3.1
    SG Optimizer: eftir SiteGround – 5.8.1
    Sitewide Notice WP: eftir Yoohoo Plugins – 2.2.1
    Hide SEO Bloat: eftir SO WP – 3.14.7
    User Switching: eftir John Blackbourn & contributors – 1.5.7
    Checkout Field Editor for WooCommerce: eftir ThemeHigh – 1.4.8
    WooCommerce Admin: eftir WooCommerce – 2.3.1
    WooCommerce Deposits: eftir WooCommerce – 1.5.6
    Rapyd Web Payments: eftir Rapyd – 1.8.1.2HCPENT
    WooCommerce Smart Coupons: eftir StoreApps – 4.24.0
    WooCommerce: eftir Automattic – 5.4.1
    WooSidebars: eftir WooCommerce – 1.4.5
    Yoast SEO Premium: eftir Team Yoast – 7.6.1
    WP Review Slider: eftir LJ Apps – 10.1
    WPForms: eftir WPForms – 1.6.7.1
    WPide: eftir WebFactory Ltd – 2.5
    Yoast SEO: WooCommerce: eftir Yoast teymie – 7.3
    YITH WooCommerce Wishlist: eftir YITH – 3.0.23
    
    ### Inactive Plugins (3) ###
    
    Envato Toolkit: eftir KestutisIT – 1.4
    Nextend Google Connect: eftir Roland Soos
    Jamie Bainbridge – 1.6.2
    
    WooCommerce Helper: eftir WooCommerce – 1.7.2 – Network enabled
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: ISK (kr.)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Verslunargrunnur: #6 - /ferdir/
    Karfa: #7 - /cart/
    Greiesluferli: #8 - /checkout/
    Mín síea: #9 - /my-account/
    Terms and conditions: #635 - /upplysingar/almennir-ferdaskilmalar/
    
    ### Theme ###
    
    Name: Premierfereir
    Version: 3.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.13.3
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    premierferdir/woocommerce/emails/admin-new-order.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Afgreidd: 1.975
    Oldest: 2021-05-28 13:10:00 +0000
    Newest: 2021-06-27 12:46:18 +0000
    
    Failed: 4
    Oldest: 2020-07-13 02:23:30 +0000
    Newest: 2020-08-05 12:56:45 +0000
    
    Pending: 5
    Oldest: 2021-06-27 13:26:23 +0000
    Newest: 2021-07-03 19:56:15 +0000
    
    ### Status report information ###
    
    Generated at: 2021-06-27 13:03:42 +00:00
    

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    I’m not sure if I see the issue on my end.
    Link to image: https://snipboard.io/c4Zk0l.jpg

    If it still persists, please share a screenshot of the particular section so we can take a look. I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    • This reply was modified 3 years, 5 months ago by MayKato.
    Thread Starter olafurns

    (@olafurns)

    Our site is hosted with SiteGround and I went through all sorts of SiteGround settings, reset the cache and some stuff, and it seems to have alleviated the issue.

    Hi,

    Thank you for the update. Glad to hear the issue went away. I’m marking this thread as resolved now. If you have any further questions, please feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Product page does not render, returns raw code’ is closed to new replies.