Product Page doesnt display Images

Hi @jeffc2sky

Thanks for including the links to view the products.

For the ones that are no longer displaying correctly (https://overideproducts.com.au/product/full-suspension-bike), do they have anything in common with the way that they were created? ie. were they imported?

Was the https://overideproducts.com.au/product/full-suspension-bike product previously displaying correctly?

Have there been any changes to the site, since this issue started happening?

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi AJ thanks for your reply….ok I have made some developments and basically created new pages for each product and used the woo commerce widget in elementor to add each product which seemed to of resolved the problem but now I have a new issue which is whenever I use other features such as “related products” then it navigates to the “products ” link URL which looks ugly and doesn’t display all the features such as images, reviews, description and so on….if I can show you an example of 2 versions of the same product.

One is a page using the woo commerce widget and one is simply a page using the product URL

USING WOO COMMERCE WIDGET FOR A PRODUCT
https://overideproducts.com.au/bikes/fat-wheel/crewzer (this page is great but the related features link to products which do not dippy correct)

USING THE WOO COMMERCE URL PRODUCT LINK
https://overideproducts.com.au/product/crewzer

Please find below the status report

### WordPress Environment ###

WordPress address (URL): https://overideproducts.com.au
Site address (URL): https://overideproducts.com.au
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.15
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.13
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.2.30-MariaDB-log-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: keh17s_
Total Database Size: 14.23MB
Database Data Size: 12.42MB
Database Index Size: 1.81MB
keh17s_woocommerce_sessions: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
keh17s_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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keh17s_blc_instances: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
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### Post Type Counts ###

attachment: 248
custom_css: 2
customize_changeset: 305
elementor_library: 6
nav_menu_item: 29
nf_sub: 2
o-discount: 3
o-list: 3
page: 41
post: 9
product: 22
product_variation: 5
revision: 242
shop_order: 26
sp_wp_carousel: 1
wpephpcompat_jobs: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

AddToAny Share Buttons: by AddToAny – 1.7.39
Advanced Database Cleaner: by Younes JFR. – 3.0.0
All In One SEO Pack: by All in One SEO Team – 3.4.2
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.3

Broken Link Checker: by WPMU DEV – 1.11.12
Duplicate Post: by Enrico Battocchi – 3.2.4
Elementor Pro: by Elementor.com – 2.9.2
Elementor: by Elementor.com – 2.9.7
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.0.2
Google XML Sitemaps: by Arne Brachhold – 4.1.0
Hummingbird: by WPMU DEV – 2.4.2
Kama SpamBlock: by Kama – 1.7.5.1
Lightweight Grid Columns: by Tom Usborne – 1.0
My Custom Functions: by Space X-Chimp – 4.42
Smart Slider 3 Pro: by Nextend – 3.3.15
PHP Compatibility Checker: by WP Engine – 1.5.0
Simple CSS: by Tom Usborne – 1.1
Conditional Discounts for WooCommerce by ORION: by ORION – 2.12
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.2
WooCommerce Blocks: by Automattic – 2.5.15
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.20 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 4.0.1
WP Fastest Cache: by Emre Vona – 0.9.0.4
WP Sitemap Page: by Tony Archambeau – 1.6.2
WPB Elementor Addons: by wpbean – 1.0.6.5

### Inactive Plugins (2) ###

Google Analyticator: by SumoMe – 6.5.4
WordPress Carousel: by ShapedPlugin – 2.1.9 – Not tested with the active version of WooCommerce

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #26 - /shop
Cart: #27 - /cart
Checkout: #28 - /checkout
My account: #29 - /my-account
Terms and conditions: #480 - /terms-of-service

### Theme ###

Name: GeneratePress
Version: 2.4.2
Author URL: https://tomusborne.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 44
Oldest: 2020-03-04 01:46:43 +0000
Newest: 2020-04-02 11:16:02 +0000

Pending: 1
Oldest: 2020-04-09 00:27:20 +0000
Newest: 2020-04-09 00:27:20 +0000

Hi @jeffc2sky

now I have a new issue which is whenever I use other features such as “related products” then it navigates to the “products ” link URL which looks ugly and doesn’t display all the features such as images, reviews, description and so on

While WooCommerce has it’s own default preferred style, that is overridden by the styling of the theme you use.

In this case, you’d want to take a look at the theme/page builder that you are using to design your site.If you aren’t sure what options your theme and page builder have, you can contact their developer(s).

To test the styling of your site you can try switching to the default Storefront theme and disabling any designer plugins you are using.

Keep mind, as with any change or test, it should be done staging site first or have full back up of your site.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.