Product Page is blank on mobile device

https://www.kimokura.com/catalogue-raisonne/

Hi kimilein,

If you try downgrading to V4.2.1 of the product catalog, does the product page display on mobile then?

Hi Rustaurius, I’ve never ever done a downgrade. What should I do? Is there a documentation for this?

Hello Rustaurius, thank you!

I’ve made a downgrade (with ‘WP Rollback’) from 4.2.2 back to 4.2.1
and the mobile version is visible again.

Hi Kim,

We’ll take a look at what might have caused it, but glad to hear it’s working now ??

Hi @etoilewebdesign,

yes it is working now, but it’s the v 4.2.1. So, I hope the next update (v4.2.3?) will working again too. ?? Br

Hi kimilein,

We think the issue should be resolved in 4.2.3. Would you mind checking and letting us know if it’s fixed on your site?

Hi @rustaurius,

thank you for the info. I have done the update to 4.2.3 right now and it still don’t works on mobile. On PC (FF, Chrome, Opera, Edge) yes. On mobile (android 7.0, chrome, ff, opera mini) not. E.g. https://www.kimokura.com/catalogue-raisonne/art/1o1-babe-101/

So… any idea? Am I the only one with this troubles?

Hi @rustaurius,

I’v done the update 4.2.4. now. Thank you for fixing the layout mess (text, chrome) on product page. But, the mobile product page is still not working.

https://www.kimokura.com/catalogue-raisonne/art/1o1-babe-101/

I think you see it, I’ve:
UPCP>Options>Premium>Standard (regular) Product Page
and
UPCP>Product Page– nothing defined

What I habe noticed is, that on mobile, also the regular site menue is not working. Visible, but you don’t see the links.

Thank you for your patience. Br

Hi Kim,

The update we released yesterday fixed it in our testing, so we were unable to recreate the issue on our end.

However, we’re wondering if maybe there’s an option enabled in your site that’s causing it? Would you be able to send us a screenshot of your Options page?

Also, if you create a new product with a very simple description (e.g. plain text only, no gallery…etc), does that product display properly?

Finally, just as a test, if you set Options->Basic->”Display Product Page Price” to Yes, does the issue still occur?

Hi @etoilewebdesign,

I created a new product (see “Test”), it still not display on mobile (regular PC: yes)

https://www.kimokura.com/catalogue-raisonne/art/text/?

I have set Options->Basic->”Display Product Page Price” to Yes
product single page: still not invisible. So I set it back to no.

Here are screenshot of my Options page. I have nothing changed since it was working with V4.2.1.

https://i66.tinypic.com/262y741.jpg
https://i66.tinypic.com/2coh3yg.jpg
https://i63.tinypic.com/7287j9.jpg

Br

Hi @etoilewebdesign, Hi @rustaurius,

thank you so much. The issue is resolved. V4.2.6 is working perfekt.

https://i63.tinypic.com/24pz2nm.jpg