Product Page issues, not showing all fields, Can’t do anything

  • Resolved Drew Johnston

    (@crazy-drew)


    4 years, 1 month ago

    Hello,

    I run a Clay Cafe website and just noticed when I went to create a new product. The WooCommerce product page isn’t showing all fields, short description, custom fields, the text editor toolbar isn’t even visible. I can’t even see the screen options at the top right of the window, it simply doesn’t toggle. Neither does ‘Visual or Code’ mode…

    *I did try deactivating all plugins, and even went to stock theme, and cleared cache to see if that would fix the issue, and no, issue was still there.

    Animated screenshot to view my issue also.
    https://www.claycafetruro.ca/ProductDisplayIssues.gif

    Thanks

    
### WordPress Environment ###

WordPress address (URL): https://www.claycafetruro.ca
Site address (URL): https://www.claycafetruro.ca
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 7.3.2
PHP Post Max Size: 20 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1-log
Max Upload Size: 20 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wdjbq_
Total Database Size: 52.70MB
Database Data Size: 42.74MB
Database Index Size: 9.96MB
wdjbq_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wdjbq_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wdjbq_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wdjbq_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wdjbq_woocommerce_order_items: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wdjbq_woocommerce_order_itemmeta: Data: 2.52MB + Index: 0.84MB + Engine InnoDB
wdjbq_woocommerce_tax_rates: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wdjbq_woocommerce_tax_rate_locations: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wdjbq_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wdjbq_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wdjbq_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wdjbq_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wdjbq_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wdjbq_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wdjbq_actionscheduler_actions: Data: 3.13MB + Index: 0.95MB + Engine InnoDB
wdjbq_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wdjbq_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wdjbq_actionscheduler_logs: Data: 0.48MB + Index: 0.30MB + Engine InnoDB
wdjbq_aiowps_events: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wdjbq_aiowps_failed_logins: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wdjbq_aiowps_global_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wdjbq_aiowps_login_activity: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wdjbq_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wdjbq_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wdjbq_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wdjbq_comments: Data: 0.31MB + Index: 0.38MB + Engine InnoDB
wdjbq_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wdjbq_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wdjbq_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wdjbq_options: Data: 14.16MB + Index: 1.53MB + Engine InnoDB
wdjbq_postmeta: Data: 10.52MB + Index: 3.91MB + Engine InnoDB
wdjbq_posts: Data: 6.52MB + Index: 0.34MB + Engine InnoDB
wdjbq_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wdjbq_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wdjbq_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wdjbq_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wdjbq_usermeta: Data: 0.38MB + Index: 0.28MB + Engine InnoDB
wdjbq_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wdjbq_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wdjbq_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wdjbq_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wdjbq_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wdjbq_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wdjbq_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wdjbq_wc_order_product_lookup: Data: 0.17MB + Index: 0.23MB + Engine InnoDB
wdjbq_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wdjbq_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wdjbq_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wdjbq_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wdjbq_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wdjbq_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 945
cartflows_flow: 1
cartflows_step: 3
custom_css: 2
et_body_layout: 5
et_footer_layout: 2
et_header_layout: 1
et_pb_layout: 33
et_template: 6
et_theme_builder: 1
jetpack_migration: 2
nav_menu_item: 9
page: 33
post: 2
product: 361
product_variation: 22
revision: 2
shop_coupon: 10
shop_order: 400
shop_order_refund: 12

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Akismet Anti-Spam: by Automattic – 4.1.7
Classic Editor: by WordPress Contributors – 1.6
Facebook for WooCommerce: by Facebook – 2.1.2
Google XML Sitemaps: by Auctollo – 4.1.1
Imagify: by WP Media – 1.9.11
Jetpack by WordPress.com: by Automattic – 9.0.2
Login Designer: by Rich Tabor – 1.2.4
Really Simple SSL: by Really Simple Plugins – 3.3.5
Safe SVG: by Daryll Doyle – 1.9.9
WooCommerce Blocks: by Automattic – 3.6.0
WooCommerce Auto Restore Stock: by Gerhard Potgieter – 1.0.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Checkout Add-Ons: by SkyVerge – 2.2.6 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.30 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce 'Email Money Transfer' Gateway: by Massoud Shakeri
BlazingSpider – 2.3.3 – Installed version not tested with active version of WooCommerce 4.6.1

WooCommerce Min/Max Quantities: by WooCommerce – 2.4.15 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.8.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Shipping & Tax: by Automattic – 1.25.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Smart Coupons: by StoreApps – 4.7.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1
WP Rocket: by WP Media – 3.7.4

### Inactive Plugins (5) ###

Product Sales Report for WooCommerce: by Potent Plugins – 1.4.10 – Installed version not tested with active version of WooCommerce 4.6.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.33

WooCommerce Admin: by WooCommerce – 1.6.2 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.6.1 – Network enabled

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #49936 - /shop/
Cart: #49937 - /cart/
Checkout: #49938 - /checkout/
My account: #49939 - /my-account/
Terms and conditions: #54411 - /terms/

### Theme ###

Name: Divi
Version: 4.6.6
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 2,170
Oldest: 2020-09-28 13:07:31 +0000
Newest: 2020-10-29 12:59:17 +0000

Pending: 2
Oldest: 2020-10-29 13:14:17 +0000
Newest: 2020-10-30 12:20:07 +0000

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Product Page issues, not showing all fields, Can’t do anything’ is closed to new replies.