Product page thumbnail images alignment

Hi @dieutek,

Thanks for reaching out!

I understand that you have set up the same image resolution for all your products, however, it is still showing different on your shop’s page, is that correct?

In order for us to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

### WordPress Environment ###

WordPress address (URL): https://melangedesigningstudio.com
Site address (URL): https://melangedesigningstudio.com
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.38-41-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: bnb_
Total Database Size: 21.70MB
Database Data Size: 17.38MB
Database Index Size: 4.32MB
bnb_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bnb_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
bnb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bnb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_actionscheduler_actions: Data: 0.45MB + Index: 0.58MB + Engine InnoDB
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bnb_actionscheduler_logs: Data: 0.23MB + Index: 0.19MB + Engine InnoDB
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bnb_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
bnb_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
bnb_gmedia: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bnb_gmedia_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
bnb_gmedia_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bnb_gmedia_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_gmedia_term_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_gmedia_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_image_hover_ultimate_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_image_hover_ultimate_style: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
bnb_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_options: Data: 4.06MB + Index: 0.08MB + Engine InnoDB
bnb_oxi_div_import: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_postmeta: Data: 7.14MB + Index: 1.58MB + Engine InnoDB
bnb_posts: Data: 2.17MB + Index: 0.20MB + Engine InnoDB
bnb_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
bnb_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_revslider_sliders: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
bnb_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_revslider_slides: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
bnb_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_sgs_log_events: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
bnb_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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bnb_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
bnb_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bnb_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
bnb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bnb_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bnb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bnb_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
bnb_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
bnb_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bnb_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bnb_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

aoc_popup: 1
attachment: 586
bwg_album: 2
bwg_gallery: 2
bwg_share: 1
custom_css: 1
customize_changeset: 22
dflip: 1
envira: 1
etheme_portfolio: 12
gmedia: 4
gmedia_album: 1
mc4wp-form: 1
nav_menu_item: 64
page: 33
pewc_field: 78
pewc_group: 43
pewc_product_extra: 7
pi_fees_rule: 4
popup: 1
popup_theme: 8
post: 4
product: 61
product_variation: 116
revision: 15
rl_gallery: 2
shop_order: 15
staticblocks: 7
testimonials: 3
wc_conditional_fee: 1
wcccf: 3
wccpf: 1
wp_global_styles: 1
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

3D FlipBook : Dflip Lite: by DearHive – 1.7.31
Click to Chat: by HoliThemes – 3.12.1
Code Snippets: by Code Snippets Pro – 3.2.0
Conditional extra fees for WooCommerce PRO: by PI Websolution – 1.0.29.13
Contact Form 7: by Takayuki Miyoshi – 5.6.2
XStore Core: by 8theme – 4.3
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Massive Addons for WPBakery Page Builder: by MassivePixelCreation – 2.4.8.1
WooCommerce Product Add-Ons Ultimate: by Plugin Republic – 3.11.4
Slider Revolution: by ThemePunch – 6.5.24
SiteGround Optimizer: by SiteGround – 7.2.1
SiteGround Security: by SiteGround – 1.3.0
Smart Product Quantity: by HighAddons – 1.0.2
Under Construction: by WebFactory Ltd – 3.93
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.14

WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.23
Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7
Razorpay for WooCommerce: by Team Razorpay – 4.1.0
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.9
Customizer for WooCommerce: by SkyVerge – 2.7.7
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
WooCommerce: by Automattic – 6.8.0
WP File Manager: by mndpsingh287 – 7.1.6
WP Mail SMTP: by WPForms – 3.5.1
GMAPS for WPBakery Page Builder (Visual Composer): by WWP – 1.7
YITH WooCommerce Wishlist: by YITH – 3.12.0

### Inactive Plugins (1) ###

Loco Translate: by Tim Whitlock – 2.6.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: –
Currency: INR (?)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #21 - /shop/
Cart: #22 - /cart/
Checkout: #23 - /checkout/
My account: #24 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: XStore Child
Version: 0.0.1
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 8.3
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/cart/proceed-to-checkout-button.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/review-order.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
/home/customer/www/melangedesigningstudio.com/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/home/customer/www/melangedesigningstudio.com/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-18 07:44:42 +00:00
Options: ?
Notes: 50
Onboarding: completed

### Action Scheduler ###

Canceled: 2
Oldest: 2022-08-10 04:23:43 +0000
Newest: 2022-08-10 05:51:57 +0000

Complete: 1,671
Oldest: 2022-07-19 04:40:11 +0000
Newest: 2022-08-18 04:25:44 +0000

Pending: 2
Oldest: 2022-08-19 01:19:50 +0000
Newest: 2022-08-22 17:34:20 +0000

### Status report information ###

Generated at: 2022-08-18 04:26:20 +00:00

Hi there!

Thanks for sharing the system status report.

I see that, on your shop page, the images aren’t being cropped at all.

I see there is a template override from the theme for product archives – it is possible that the size is hardcoded in the theme or the theme options are controlling the image size.

Could you try previewing the 1:1 cropping on a default theme like Storefront and see if it works?

We have tried with your solution. The thumbnails are still getting cropped as shown in the image.Screenshot
https://snipboard.io/ynxAav.jpg

Hi again,

I am looking at https://staging2.melangedesigningstudio.com/shop/

But it looks pretty aligned to me: https://d.pr/i/tI2B8i

We have tried with your solution. The thumbnails are still getting cropped as shown in the image.

Can we see this online somewhere?

Kind regards,

It seems I’m having the same problem when looking at your screenshot.

When I take a look at your site, the problem seems to be gone. What have you done to resolve the issue?

Hi there @elmersw,

We’d be happy to help you with your site. Although you may have a similar issue to the one were working on here, we’ll be able to help you more effectively if we work in a new thread for your site.

Please create a new support topic here to get started with troubleshooting.

Thanks!

My shop loop images and woo theme grid products are all different sizes despite selecting cropped and 1:1 ratio. I think sometimes it’s bc of the original size, so it’s not being stretched as it should. Any way to auto enlarge smaller thumbnails then since this is clearly done for the same on the single product page? I would really like to assign LxW per category. Should they all just reach the maximum dimensions in pixels?set in Settings>Media? What would be the point of no uniform option? My thumbnail are generated from external url featured images. Using live preview with other themes does the same. I tried deactivating WCFM plugin.

Hello?@functionmunchkin

Thanks for reaching out!

I understand that you have a somewhat similar problem.

However, per forum best practices shown here, it is advised that you create a new thread so that we can address your issue(s) separately.

You can create a new thread here: https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

Thanks for understanding!