I talked to the who originally created the site and he told me that the theme he created is not compatible with the current wordpress update.
I have had someone else work on it and he got 90% of it back and now when you click on the product itself it just turns white.
The page is returning the error code 500 (Internal server error). This could be due to a PHP code error in the theme, conflict with something else on the site, or a server/hosting error. To know what exactly so you can address that specifically, check your hosting/server logs and/or enable WordPress debugging.
When you know exactly what’s causing this Internal Server Error”, then you can seek a solution to that. Doing anything else now is like working in the dark.
Can anyone help me with this? give me some insight on what i can do to fix this? i have reached out to woocommerce and they are non responsive.
This is not likely to be a WooCommerce problem.
For a quick test, temporarily switch to one of the default WordPress themes. If the problem goes away with the new theme, then you know the problem is indeed your theme… and it’s not the WooCommerce developer’s responsibility to fix your theme.
As this is a custom theme developed just for your site, there’s not much we can do to help you here. You may want to either engage the original developer… or someone else who can take you 100% (rather than 90%).
And whatever you do now to restore your site with the current theme, consider it only a temporary solution. WordPress and WooCommerse are “living” software under active development, and there’s no guarantee that any future updates will not break your site again.
For a long-term solution, you should either retain a professional with the requisite skills to maintain your custom theme for you, or switch to an actively-developed off-the-shelf theme — to shift the burden of theme compatibility updates away from you.
Good luck!
