Product password works only once

Hello @luismin,

Thank you for reaching out!

The problem is that the password is only valid for a single use and every time a new user wants to buy that product I have to change it. Do you know what could be the reason?

To confirm, when someone orders a password-protected product, the password no longer is valid, correct?

I tried to replicate this on my test site, but I can keep ordering the product again and again. Kindly check this screencast in case I’m missing something: https://d.pr/v/rQQiF9

Have you checked if the password is changed for some reason, or is it simply invalid?

Could you also attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

Look forward to hearing back from you.

Hi Saif (woo-hc),

Exactly, this is the problem.

Looks like after the last WordPress update it works fine. Let me check it properly again and I will back to you ASAP.

Hi @luismin

Please also add a copy of any fatal error log found under WooCommerce → Status → Logs, just in case. Thanks, and looking forward to the results!

Hi!

We still with the problem ??

Status:

` WordPress Environment

WordPress address (URL): https://www.laescueladelorden.com
Site address (URL): https://www.laescueladelorden.com
WC Version: 8.2.2
REST API Version: ? 8.2.2
WC Blocks Version: ? 11.1.3
Action Scheduler Version: ? 3.6.4
Log Directory Writable: ?
WP Version: 6.4.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: – Server Environment

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PHP Post Max Size: 128 MB
PHP Time Limit: 300000
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.15-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

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WC Database Prefix: wp_
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Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-15 11:06:01 +02:00
Options: ?
Notes: 194
Onboarding: completed Action Scheduler

Complete: 83
Oldest: 2023-10-14 23:00:05 +0000
Newest: 2023-11-14 04:30:05 +0000

Failed: 148
Oldest: 2020-04-22 09:49:11 +0000
Newest: 2023-10-25 09:30:06 +0000

Pending: 2
Oldest: 2023-11-14 17:30:05 +0000
Newest: 2023-11-15 04:30:05 +0000 Status report information

Generated at: 2023-11-14 14:38:47 +02:00
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I haven’t seen anything in the logs

This is the url: https://www.laescueladelorden.com/producto/curso-organizador-profesional/

Password: Compra2024

• This reply was modified 1 year, 3 months ago by Luismin.

Hi @luismin

Can you check if any custom code snippets or plugins are causing this issue? To do so, you may consider disabling plugins one by one to identify if one of them is causing the issue, especially the Disable Bloat for WordPress & WooCommerce, Store Toolkit for WooCommerce and Limit Login Attempts plugin.

Rest assured, I am still unable to reproduce the issue on my test site..

Let us know how that goes. Looking forward to helping you.

Hi @shameen,

Thank you! Limit Login Attempts plugins was the problem ??

Thank you so much for your help

Hi @luismin,

Thank you! Limit Login Attempts plugins was the problem ??

I’m glad to hear that you found the issue and it was the Limit Login Attempts plugin causing the problem. It’s always a good idea to check for plugin conflicts when you experience unusual behavior on your site.

Now that you’ve identified the plugin causing the issue, you might want to reach out to the plugin’s developers for further assistance. They might be able to provide a solution or an update to resolve the conflict with WooCommerce.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

We’d be thrilled if you could spare a few minutes to leave us a review at ?? https://www.ads-software.com/support/plugin/woocommerce/reviews.

Cheers!