Product Policies and Order Status

1. After a purchase, the orders are going directly to “Completed” status. Basically the “New order” and the “Completed order” email are arriving together to all tree parties (Admin, Vendor, Client) how can I disable this? it is not looking good to customers and is messing with our track and trace process

– You may disable this emails from wp-admin – WooCommerce – Setting – Emails

2. The “Store policies” from the vendors are not being shown on the product page. Despite being filled on the vendor profile, “the Store Policies tab” on the product page appears empty.

– Are you able to see policies under vendor’s store page – Policy tab?

Hello!

Thanks for your answer, I have further questions:

– You may disable this emails from wp-admin – WooCommerce – Setting – Emails

-The problem is not with the emails, what we need is for the order status not to change automatically because that does not allow us to make a good follow up on orders. How can we avoid this automatic action.

– Are you able to see policies under vendor’s store page – Policy tab?

-The “Policies” Module is ON, The Policies fields in the Vendors accounts are filled but:
In the product page (looking as a client) the Policies tab appears but it is empty.
In the Vendor’s store page (looking as a client) there is no Policies tab.

Thanks, and best regards

The problem is not with the emails, what we need is for the order status not to change automatically because that does not allow us to make a good follow up on orders. How can we avoid this automatic action.

– When order status changing automatically? and what what order status it’s getting after change?

In the product page (looking as a client) the Policies tab appears but it is empty.
In the Vendor’s store page (looking as a client) there is no Policies tab.

– Please check capability setting, have you disabled “Show Policy” option? https://ibb.co/gvMpkYp

Hello,

– When order status changing automatically? and what what order status it’s getting after change?

Once the order is paid, it automatically goes to “Completed” instead of Processing

We need it to go to “processing” status and then change it manually when the shippment is completed

Thanks

WooCommerce by default keep paid orders at “processing” status.

Which payment gateway are you using for payment processing?

Are you using any “Order Auto Complete” type plugins?

WooCommerce by default keep paid orders at “processing” status.

Which payment gateway are you using for payment processing?

Are you using any “Order Auto Complete” type plugins?

I am using a local payment gateway called Wompi. I already checked with them and their plugins is not causing this.

No I am not using any plugins for autocomplete orders.

I need to correct this, Autcompleting orders makes it hard for me to manage a multivendor store.

I need to correct this, Autcompleting orders makes it hard for me to manage a multivendor store.

– Understand, but WCFM never change order status automatically. Either Admin or Vendors have to do this manually.

I am using a local payment gateway called Wompi. I already checked with them and their plugins is not causing this.

– Is this plugin publicly available? I have to check it’s code.
Are you using this one? https://www.ads-software.com/plugins/payment-integration-wompi/

– Is this plugin publicly available? I have to check it’s code.
Are you using this one? https://www.ads-software.com/plugins/payment-integration-wompi/

Yes! that is the one

OK, I have checked this plugin’s code. It’s fine.

I think you are placing order for “virtual” or “downloadable” type products so those orders are completed automatically. WooCommerce does this.

You may disable this, add this snippet to your site –

add_filter( 'woocommerce_payment_complete_order_status', function( $status ) {
	return 'completed';
}, 500, 1 );

Add custom code(s) to your child theme’s functions.php
In case you do not have child theme then add those using this plugin –?https://www.ads-software.com/plugins/code-snippets/