Product Prices in Shop Randomly Displaying Excluding Tax For some Products Even

Hi @desaiadwait,

There are a few things that could cause problems with tax inclusive pricing. If the site has caching, that can cause old data to be shown to visitors as a way of speeding things up. So someone views the site that should be charged tax and then another user opens the product that shouldn’t be charged tax. They can see the price with tax that belongs to another customer. The opposite can also happen.

What is the default location set to be? If it’s not set to the store’s location (and the store’s location has the correct tax rate), then users will see the price without tax until they enter their shipping information. That’s another scenario that can cause taxes to be shown incorrectly.

Is there any chance either of these situations are happening here? Can you send over a screenshot of your tax settings (WooCommerce > Settings > Tax)?

Hi,

Thanks for the reply but it is not a Caching issue. The Prices over days (and even after purging cache) show exclusive tax just for a few products . The strange part is for some it shows inclusive tax and others exclusive (I have given few examples above) but now i observe that few of the above which were showing inclusive of taxes too change to an ex tax display in the shop. So it is very random.

Default Selling location is set to “Sell to Specific Countries” and India .

About this > If it’s not set to the store’s location (and the store’s location has the correct tax rate), then users will see the price without tax until they enter their shipping information. That’s another scenario that can cause taxes to be shown incorrectly. Yes i want the cax calculation to show only once product is added to store. Its functioning fine here and has no issues.

The only issue is the prices displayed on the shop page and the individual product pages which show exclusive of taxes (seen as fractions for most) in many cases.

Here is the screenshot of the Tax Settings

https://www.dropbox.com/s/7y27ksww6xg97f9/Screenshot%202021-08-11%2012.52.00.png?dl=0
https://www.dropbox.com/s/hqxsdrfws3tkiph/Screenshot%202021-08-11%2012.52.28.png?dl=0
https://www.dropbox.com/s/b13qlmmdp2xxlm7/Screenshot%202021-08-11%2012.52.31.png?dl=0

i have also shared a screenshot of a product backend setting so you know

https://www.dropbox.com/s/04jq5wdkzl57t1v/Screenshot%202021-08-06%2012.27.50.png?dl=0

For the following product which again today is displaying price ex tax in shop and product page (Rs. 464.29 – 517.86 instead of Rs. 520-580)

https://fishermanshub.com/shop/
https://fishermanshub.com/shop/fishing-lures-baits/hard-lures-baits/cassan-barramagic-lures/

Regards

Adwait

Hi @desaiadwait,

Thanks for getting back to us. Let’s start with what I’m seeing and go from there.

No Default Location
Even though the store is set to only sell to India, with no default location set, every customer who hasn’t entered an address in the cart or checkout will see the prices without tax. That is the expected behavior.

Changing that to “Shop base address” will cause prices to initially reflect the store’s address.

I can see this effect by viewing the product in a private browser window while logged out for the first time.

Before Entering Any Address

After I use the “calculate shipping” feature on the cart page, when I return to the product and view the same variation, the price now displays with tax.

Viewing Same Variation After Selecting India for Shipping

Does that make sense? Before we get further into this, the default location will need to be changed or this will happen for customers with unknown addresses.

Let us know how it goes after this is changed.

Cheers

Hi,

Thanks for the reply and the explanation but its actually not making sense to me.

The only thing I want is on the shop page and on the product page I want the price displayed inclusive of taxes. as in the above example Cassan Barra Magic, the price in both places (Below the product name and above “Add to Basket” should be 520-580 instead of the fractional prices being displayed exclusive of taxes.).

Please let me know what settings to set to to achieve this considering shop is based in India and I will be selling only in India (and taxes all over India are uniform)

I have tried the settings you suggested but have one big query. If the issue was with the setup of the “Default Customer Location” , why is it that for some products the price is rightly showing inclusive of taxes and some others it shows exclusive, when no address is entered in cart by a user?

What happens if I set default customer location to “Geolacate” or “Geolocate with page caching support”

Kindly suggest exact settings to achieve price display inclusive of taxes in Shop and Product page and i will do the needful.

Regards

Adwait

Hi,

Even when i set it to “Shop Based Address” some products continue to show price ex tax. What i am unable to comprehend is the randomness and why some products show price inc and some others ex taxes

Here is a screen shot of my Tax settings

https://www.dropbox.com/s/4z1agan4qj34ejl/Screenshot%202021-08-13%2016.23.09.png?dl=0

Regards

Adwait

• This reply was modified 3 years, 6 months ago by desaiadwait.

Hi @desaiadwait,

Even when i set it to “Shop Based Address” some products continue to show price ex tax. What i am unable to comprehend is the randomness and why some products show price inc and some others ex taxes

Did you try to perform a conflict test? Usually, these strange behaviors are caused by conflicts between WooCommerce and the theme or one or more active plugins.

The idea would be to run this test on your live site but occasionally users may prefer to set up a staging environment duplicating the site with exactly the same settings and plugins and investigate for conflicts.

The best way to proceed here is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please make sure you have a backup in place of your site and database.

Let us know how it goes.

Hi there,

It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

Hopefully, the above information helped you out and you’ve been able to locate the culprit. If you’re still having trouble, please open a new topic and we’ll be happy to assist further.

Thanks.

Hi,

Sorry for my late reply. Yes i did deactivate a few plugins and now the price seems to be displaying right inc tax. I will definitely get back in case i encounter the issue again. Thanks for the help.

Regards

Adwait