Product Purchased but Unable to Access Page

  • Hello Mr. Vlado,

    Thank you for your awesome work! A customer purchased a product needed to access a restricted page about a week ago, but they aren’t able to access the page after the purchase completed.

    I checked to ensure the payment completed successfully, and it did.
    I wasn’t able to locate the user or order number when I navigated to the User Overview screen.

    Is there a way to refresh the list, or a known fix?

    Thanks again!

    -Jonathan


    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Vlado Grcic

    (@vladogrcic)

    Sorry for the late reply. Is the order itself set to completed in the woocommerce backend? If its not its a misconfiguration with woocommerce. If yes please get me some info from the debug.log file.

Viewing 1 replies (of 1 total)
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