product reset to o stock after an order

Hi @tbyrne

Thank you for reaching out!

Is this happening after bringing any changes to your website like installing/updating any theme/plugin recently?

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to your response.

It is happening after we moved site servers, the system uses Veeqo to do the stock control but they say the server is pushing the correct levels to the site however it’s just on 2 products that the stock keeps resetting to 0

System Report below:

### WordPress Environment ###

WordPress address (URL): https://skinnybars.co.uk
Site address (URL): https://skinnybars.co.uk
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 100000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: hmF_
Total Database Size: 359.63MB
Database Data Size: 293.49MB
Database Index Size: 66.14MB
hmF_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
hmF_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hmF_woocommerce_order_items: Data: 0.19MB + Index: 0.08MB + Engine InnoDB
hmF_woocommerce_order_itemmeta: Data: 1.52MB + Index: 2.03MB + Engine InnoDB
hmF_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hmF_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_woocommerce_shipping_zone_locations: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
hmF_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_actionscheduler_actions: Data: 5.33MB + Index: 7.56MB + Engine InnoDB
hmF_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_actionscheduler_logs: Data: 3.38MB + Index: 3.95MB + Engine InnoDB
hmF_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_comments: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
hmF_epoll_voting_results: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
hmF_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
hmF_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_fsmpt_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_mw_wc_qbo_sync_customer_pairs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_paymentmethod_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_payment_id_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_product_pairs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_qbo_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_qbo_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_real_time_sync_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_real_time_sync_queue: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_shipping_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_tax_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_mw_wc_qbo_sync_variation_pairs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hmF_mw_wc_qbo_sync_wq_cf_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hmF_options: Data: 209.66MB + Index: 1.95MB + Engine InnoDB
hmF_postmeta: Data: 14.52MB + Index: 8.02MB + Engine InnoDB
hmF_posts: Data: 2.52MB + Index: 0.28MB + Engine InnoDB
hmF_revslider_css: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
hmF_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_revslider_slides: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
hmF_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_sbi_instagram_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
hmF_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_usermeta: Data: 26.55MB + Index: 34.11MB + Engine InnoDB
hmF_users: Data: 3.52MB + Index: 1.55MB + Engine InnoDB
hmF_vtprd_purchase_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_vtprd_purchase_log_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_vtprd_purchase_log_product_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_vtprd_transient_cart_data: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
hmF_wb4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
hmF_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_wc_customer_lookup: Data: 1.52MB + Index: 0.88MB + Engine InnoDB
hmF_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_wc_order_product_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
hmF_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
hmF_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
hmF_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_wpforms_entries: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
hmF_wpforms_entry_fields: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
hmF_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_wpf_meta_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_wpmailsmtp_debug_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
hmF_wpmailsmtp_emails_log: Data: 15.52MB + Index: 0.09MB + Engine InnoDB
hmF_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hmF_yith_wcan_filter_sessions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hmF_yoast_indexable: Data: 4.52MB + Index: 2.66MB + Engine InnoDB
hmF_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
hmF_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hmF_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hmF_yoast_seo_links: Data: 0.22MB + Index: 0.14MB + Engine InnoDB

### Post Type Counts ###

attachment: 451
custom_css: 1
elementor_font: 6
elementor_icons: 1
elementor_library: 42
elementor_snippet: 2
it_epoll_poll: 1
nav_menu_item: 21
page: 23
post: 40
product: 23
revision: 17
shop_coupon: 13
shop_order: 669
shop_order_refund: 19
testimonial: 1
wpforms: 1
yith_wcan_preset: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Akismet Anti-Spam: by Automattic – 4.2.2
Buy one get one free PRO: by PI Websolution – 1.4.40
Classic Editor: by WordPress Contributors – 1.6.2
CookieFirst Plugin: by Qoorts – 1.0.5.0
Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.3
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.5.4
WP Poll Survey & Voting System PRO: by InfoTheme – 3.0
Import and export users and customers: by codection – 1.19.1.7
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.10
Jetpack: by Automattic – 10.5
Klaviyo: by Klaviyo
Inc. – 2.5.5

Max Mega Menu: by megamenu.com – 2.9.5
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.7
Privy Website Widget: by Privy Inc. – 2.0.11
Slider Revolution: by ThemePunch – 6.5.8
SiteGround Optimizer: by SiteGround – 6.0.5
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.2.6
Veeqo for WooCommerce: by Veeqo – 1.2.7
WooCommerce Thumbnail Slider: by Dark Coffee Software – 1.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.7
WooCommerce Payments: by Automattic – 3.6.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce: by Automattic – 6.1.1
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 17.9
WP Mail SMTP Pro: by WPForms – 3.2.1
WPForms: by WPForms – 1.7.2
WPMU DEV Dashboard: by WPMU DEV – 4.11.8
YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.6.0

### Inactive Plugins (7) ###

BeCustom: by Muffin Group – 1.0.3
BeTheme Header Builder: by Muffin group – 1.0.7.3
Smush Pro: by WPMU DEV – 3.9.4
Under Construction: by Noah Kagan – 1.19
WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.4.0
WPForms Lite: by WPForms – 1.7.2
WP Poll Survey & Voting System: by InfoTheme – 3.0

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #220 - /collections/
Basket: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #1806 - /terms-and-conditions/

### Theme ###

Name: Betheme Child
Version: 2.0
Author URL: https://muffingroup.com
Child Theme: ?
Parent Theme Name: Betheme
Parent Theme Version: 25.1.3
Parent Theme Author URL: https://muffingroup.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart-totals.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/cross-sells.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/checkout/form-checkout.php
betheme-child/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/myaccount/downloads.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php
betheme/woocommerce/single-product/up-sells.php
betheme/woocommerce/single-product-reviews.php

### WooCommerce Payments ###

Version: 3.6.0
Connected to WPCOM: Yes
Blog ID: 200109868
Account ID: acct_1JygUe2Ew2HdmMkX

### Action Scheduler ###

Canceled: 10
Oldest: 2022-01-05 16:13:06 +0000
Newest: 2022-01-24 19:03:46 +0000

Complete: 16,436
Oldest: 2021-12-26 11:27:18 +0000
Newest: 2022-01-26 11:21:57 +0000

Failed: 4
Oldest: 2021-12-08 10:54:21 +0000
Newest: 2021-12-08 15:37:55 +0000

Pending: 95
Oldest: 2022-01-26 11:21:58 +0000
Newest: 2022-02-01 10:32:45 +0000

### Status report information ###

Generated at: 2022-01-26 11:22:01 +00:00

Hi @tbyrne

It is happening after we moved site servers

it’s just on 2 products that the stock keeps resetting to 0

Kindly get in touch with Veeqqo team at https://www.ads-software.com/support/plugin/veeqo-for-woocommerce/ for any insights they may be able to provide, as this problem seems to be related to the hosting or the plugin and not WooCommerce itself.

We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.