Product retargeting email not sending

  • Resolved ibl92

    (@isabella92)


    4 years, 8 months ago

    Hello!

    I have a problem with my retargeting emails.

    I created an abandoned cart email a few weeks ago, and it never started sending.
    Yesterday I deactivated it and tried creating a product retargeting email (that should trigger 24 hours after subscribers abandon a browser session from my store”).

    I created this on the 12th of march at around 3 pm, and I looked just now and can see that no one is in queue even though we have had around 200 visitors yesterday. I also did a browsing session myself in inkognito-mode right after I activated the e-mail.

    I have no idea why this is not working? Everything seems synced, and my other automated emails like welcome subscribers, please leave a review etc. seems to be working.

    Thankful for your help! ??

    The page I need help with: [log in to see the link]

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  • Plugin Support khungate

    (@khungate)

    Hi @isabella92! Thanks for reaching out, but the issue you’re describing is not something we would be able to troubleshoot here at the plugin development team, and it would be best suited for the support staff at Mailchimp to review. They would be able to access your account and investigate further. You can reach out to their excellent customer service team via this support link. You should be able to chat with them and take things from there.

    Thanks again for reaching out, let us know if there’s anything else we can do.

Viewing 1 replies (of 1 total)
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