Product Review Feed Issue

  • Resolved shopyvision

    (@shopyvision)


    2 months, 2 weeks ago

    Product review feed gone after 1 day automatically and then we need to disable and activate the plugin to generate the product review feed again. What’s the issue?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    Somehow the feed is not generated completely (maybe the WP Cron didn’t work) so the file is not available on your site. In this case, you can just go to Reviews > Google > Re-save settings (no changes) to re-generate the feed without deactivating our plugin.

    Thread Starter shopyvision

    (@shopyvision)

    We checked with the hosting team WP Cron is working fine. Can you please let us know the issue because in a daily basis reviews feed showing “not found” and then we have to again deactivate and activate the plugin. It’s not good for google to fetch because it is disturbed again and again. Please help us to resolve this issue as soon as possible.

    Thread Starter shopyvision

    (@shopyvision)

    Hello Plugin Support Team,

    Could you please provide an update on this?

    “We checked with the hosting team WP Cron is working fine. Can you please let us know the issue because in a daily basis reviews feed showing “not found” and then we have to again deactivate and activate the plugin. It’s not good for google to fetch because it is disturbed again and again. Please help us to resolve this issue as soon as possible.”

    Plugin Support pear8398

    (@pear8398)

    Hi,

    I don’t have more ideas regarding the feed. Please get in touch with us here https://www.cusrev.com/business/contact-us.html
    Our technical team will help you investigate this.

    Thank you.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 5 replies - 1 through 5 (of 5 total)
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