Product review invitations not sending

  • mikacns

    (@mikacns)


    8 months ago

    I already opened a case with support last week, but there is still no reply. There are several problems with the plugin and platform:

    1) The plugin keeps disconnecting by itself every several days

    2) The product reviews requests are not being sent (only service reviews are coming in)

    3) There is a bunch of failed AFS requests in TrustPilot dashboard

    4) Some of the product reviews are queued to be sent out more than a month away from now. Why? There should be only 7 days delay according to our settings.

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