Product Reviews

  • Resolved tsmallswp

    (@tsmallswp)


    3 years, 5 months ago

    It seems like since switching to this theme I have to manually enable product reviews under advanced for each new product. I never had this problem before installing the theme. I have checked in Woocommerce settings and it shows reviews enabled, I also tried toggling it on and off with no success.

    I’m not 100% sure it’s this theme but not sure what else it could be. I also have seen others using this theme with the same problem is how I figured out how to enable them through advanced.

Viewing 6 replies - 1 through 6 (of 6 total)
  • hannah

    (@hannahritner)

    Hey,
    Do you mind posting a link to your site?

    Thanks,
    Hannah

    Thread Starter tsmallswp

    (@tsmallswp)

    https://q29.4e5.myftpupload.com/

    Thread Starter tsmallswp

    (@tsmallswp)

    My new staging url is https://pmf.b8a.myftpupload.com/
    I had an issue with my old staging so had to create a new one.

    Hi,
    For products enable reviews are checked automatically. When you create a new product it will start checked, you have to manually uncheck it to not have that box checked. The theme has nothing to do with how woocommerce controls that. Is it possible you are duplicating a product where you have unchecked that box?

    Ben

    Thread Starter tsmallswp

    (@tsmallswp)

    I am not duplicating products and I have set in woo settings to include the reviews. When creating products it starts as the reviews unchecked. I’m not that worried about it as I just have to remember to check just wanted to make it known in case it is an issue with the theme.

    Hello,

    You can enable that generally by going to WooCommerce > Settings > Products tab > Reviews option. If this is still not working properly, kindly make sure that you have the latest WooCommerce plugin.

    Another debugging step that you can do is to deactivate other plugins one by one and test the issue after each deactivation to see if it will be fixed. This should pinpoint which plugin was causing the issue.

    Regards,
    Karla

Viewing 6 replies - 1 through 6 (of 6 total)
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