Product reviews not included in feed

  • Resolved kyarbough

    (@kyarbough)


    2 years, 7 months ago

    I have set up my Google product review feed but only 23 of 51 reviews are being included in the feed. I can not see any obvious differences between included and excluded reviews to identify the issue. Would appreciate some suggestions to resolve the issue.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Thanks for using our plugin and reaching out to us. The debug.log URL you shared with us is returning a 403 error page so we cannot open it.

    Reasons why not all reviews are making it to your feed is because reviews that are missing text, author names or review scores are not being added to your feed. Could it be the case you have such reviews?

    Thread Starter kyarbough

    (@kyarbough)

    Thanks for the quick response! I do not have any reviews that are missing email, comments or ratings that I can see. Any other thoughts on what could be causing it?

    As for the 403 error, I added &debug=true at the end of the url again, as instructed, but I too get the 403 error when following the link. I do get the thank you message that includes the link that I provided earlier though. Don’t know what else to do to make the debug.log available for review.

    Thread Starter kyarbough

    (@kyarbough)

    I think I figured out the issue, the feed is pulling reviews from comments rather than Site Reviews. Could changing mapping resolve this?

    Hi,

    No, that unfortunately is not possible.

    Assuming the issue at hand has been resolved and/or our assistance is no longer required I will close this topic for now for housekeeping reasons.

    Do not hesitate to reach out to us again when you need our support.

Viewing 5 replies - 1 through 5 (of 5 total)
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