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Resolved djovanov
(@djovanov)

2 months, 3 weeks ago

Hello,

I using the Otter block plugin to create product review and automatically insert schema.
I also use the Kadence Table of content as block element to fetch heading in content and automatically a add table of content in my posts.
If i check the “Search for Headings in Non static post content” option in the ToC of the Kadence Block plugin, to automatically fetch and add the “Notre avis sur : Galaxy Watch 4” H2 title, the product schema is inserted twice.
Do you know how could i resolve that ?

Thank you

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support AndreeaR
(@andreearadacina21)

2 months, 3 weeks ago

Hey @djovanov,

Thank you for using Otter and for reaching out!

To modify the Product Review block schema, please follow these steps – https://docs.themeisle.com/article/1861-how-to-modify-review-block-schema.

I hope this helps!

Best regards,

Andreea

Thread Starter djovanov
(@djovanov)

2 months, 2 weeks ago

Thank you, but how can i prevent for the schema inserted twice ?

mara3
(@mara3)

2 months, 1 week ago

Hi @djovanov,

Thank you for reaching out to us!

I have tested the behaviour you described on a new WordPress instance and enabled the “Search for Headings in Nonstatic Post Content” option, but I didn’t notice any duplicates.

Could you please share more details about how the schema was created, how you’re using the Table of Contents, and any other information that might help us identify the cause of the issue?

Additionally, could you check whether this could be related to a plugin conflict by following the steps described here: https://docs.themeisle.com/article/1112-theme-doesnt-work-as-expected-troubleshooting-guide?

Please let us know how it goes!

Best regards,

Mara

Thread Starter djovanov
(@djovanov)

2 months, 1 week ago

Hello,

I can easily reproduce the issue with a default wordpress installation. I created a sandbox with default theme and only the otter / kadence plugin : https://s-qna9al728hl2l.eu1.wpsandbox.org/hello-world/

I can give you the credential if you want to investigate

Regards

Plugin Support Kush
(@kushnamdev)

1 month, 3 weeks ago

Hi @djovanov ,

I tried to replicate this issue but I was unable to do to so, could you please record a screencast using tools like loom.com to show us how to replicate this issue properly.?

I am looking forward to your reply, thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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