Product Sets not updating

  • Resolved schero86

    (@schero86)


    6 days, 13 hours ago

    Hello,

    I use a product set that is created in woocommerce to promote New Arrivals, meaning products that are no older than like 30 days.
    Products that are 30+ days older are automatically removed from the category on the website automatically.

    I created a facebook set through woocommerce that is mapped to that category, but there the products are not updated.

    So if at first 20 products are synced, all the 20 remain there, even if on the website I have like only 18 products.

    Why are products not removed, if they no longer appear in the list of products?

    • This topic was modified 6 days, 12 hours ago by schero86.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter schero86

    (@schero86)

    So to be more clear, first I sync for ex. 20 products to facebook catalog through this set.
    Next day I send only 18 products.

    The 2 products that are not sent, should be deleted from the previously created set in facebook catalog.

    Plugin Support iodic

    (@iodic)

    Hi there,

    Thank you for outlining the issue you are experiencing. We are testing to recreate the problem.

    Can you share your System Status report please so we can review the system setup, too?

    Best,
    Marko

    Thread Starter schero86

    (@schero86)

    Hello,

    The problem is with the filter condition that is created through woocommerce on facebook catalog for a product set.

    Instead of creating it with filter “product_category contains xxx ” it is created with the product ids that are at that moment in the woocommerce category.

    And so if the product is removed on woocommerce from the category, it will not also update on facebook product set.

    I solved the problem by creating the set directly on facebook instead of woocommerce, and using the filter “product_category”.

    • This reply was modified 1 day, 19 hours ago by schero86.
    Plugin Support iodic

    (@iodic)

    Thanks for the update and the additional information!

Viewing 4 replies - 1 through 4 (of 4 total)
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