Product Short description is freezing

  • Resolved mac1983

    (@mac1983)


    3 weeks, 3 days ago

    Our vendors are having some technical difficulties with input on product descriptions while adding products to the store.

    On the space for product description, it’s freezed that we cannot write anything on it. other than that, other spaces are free

    Please we need serious help in getting this issue resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mobin Chowdhury

    (@mobin210385)

    Hello @mac1983,

    This could be caused by a plugin or theme conflict. We recommend running a conflict test to identify any potential plugin or theme conflicts. We suggest you take your site to a minimal state and observe if the problem occurs again. Here are the steps that you can follow:

    • Deactivate all plugins except Dokan and WooCommerce.
    • Switch to any stable theme, such as Storefront.
    • Clear your site cache as well as the browser cache and try again.

    If the problem is resolved, it’s likely caused by a conflicting plugin or theme. To identify the exact conflict, reactivate your plugins one by one and check the description field after each activation. This will help you pinpoint the conflicting plugin or theme.

    Let us know if you need further assistance!

    Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @mac1983

    As we haven’t heard back from you for a while, we’ll consider this topic resolved. If you encounter any further issues, please don’t hesitate to open a new topic.

    Thanks!

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