Product Status changed to “Not Synced”

  • Resolved james4477

    (@james4477)


    1 year, 11 months ago

    What could be the issue?

    I did have 14 products synced with google merchant and everything was fine. Now as of this morning only have 2 synced with status “approved”.

    All the others are have gone from google merchant center and showing status “not synced. in google listing and ads status.

    All products are set to sync and show in channel visibility and in google listing and ads showing Free listings setup completed – No issues to resolve so all good here.

    Also the latest sync with a green tick showing > Automatically synced to Google Last updated: April 10, 2023, 8:56 am, containing 2 products.

    Also in google merchant there is nothing that needs attention under products and ive not changed anything since everything was showing.

    Any ideas why only 2 products are being synced and not all of them suddenly?

    Thanks in Advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Saif

    (@babylon1999)

    Hello @james4477,

    Thank you for reaching out!

    Also the latest sync with a green tick showing > Automatically synced to Google Last updated: April 10, 2023, 8:56 am, containing 2 products.

    I recommend reviewing the product sync requirements as mentioned in this guide: https://woocommerce.com/document/google-listings-and-ads/#product-feed-information

    If that doesn’t help, please provide a copy of your site’s System Status report so we can look further into this.

    You can find it by navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Additionally, it’s worth checking for any fatal/plugin-related error logs by navigating to WooCommerce > Status > Logs and selecting log files from the drop-down menu.

    Look forward to hearing back from you.

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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