Product sync does not complete

Hi @kokoyuwa!

Thank you for sharing this!

To help us further troubleshoot this can you please share the following information:

• Please share with us your site’s System Status Report

You can get it by navigating to the **WooCommerce / Status** section of your site. Once there, click on the **Get system report** button and then copy it by clicking on the **Copy for support** button. Then paste it here in a comment.

• Next, can you please head to WooCommerce > Status > Logs and share with us any relevant logs regarding Facebook for WooCommerce?

Thank you!

Note! Please feel free do redact any information that you feel should not be shared publicly ??

Thank you @rdeari
here is the info.
There are no logs regarding Facebook for WooCommerce on WooCommerce > Status > Logs.
—

### WordPress Environment ###

WordPress address (URL): https://lotus-ss.com
Site address (URL): https://lotus-ss.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: ja
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.36

SUHOSIN Installed: –
MySQL Version: 5.7.36-log
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Post Type Counts ###

attachment: 71
customize_changeset: 1
ml-slide: 12
ml-slider: 1
nav_menu_item: 15
page: 13
post: 1
product: 2
product_variation: 5
responsive_accordion: 2
revision: 80
shop_coupon: 222
shop_order: 128
shop_order_refund: 6
viwec_template: 14
wacv_email_template: 4
wc_product_table: 2
wpcf7_contact_form: 1
wp_global_styles: 1
ywtm_tab: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Classic Editor: 投稿者: WordPress コントリビューター – 1.6.2
Classic Widgets: 投稿者: WordPress Contributors – 0.3
CommerceGurus Commercekit: 投稿者: CommerceGurus – 2.0.0
Contact Form 7: 投稿者: Takayuki Miyoshi – 5.5.6
Delete Me: 投稿者: Clinton Caldwell – 3.0
Email Template Customizer for WooCommerce: 投稿者: VillaTheme – 1.1.8
Facebook for WooCommerce: 投稿者: Facebook – 2.6.12
Font Awesome: 投稿者: Font Awesome – 4.1.1
Google Listings and Ads: 投稿者: WooCommerce – 1.12.5
Kirki Customizer Framework: 投稿者: David Vongries – 4.0.23
Loco Translate: 投稿者: Tim Whitlock – 2.6.1
Lolipop Migrator: 投稿者: GMO Pepabo
Inc. – 0.9.6

Responsive Accordion And Collapse: 投稿者: wpshopmart – 2.3.3
Advanced Editor Tools (旧名 TinyMCE Advanced): 投稿者: Automattic – 5.6.0
Widget Shortcode: 投稿者: Hassan Derakhshandeh – 0.3.5
Abandoned Cart Pro for WooCommerce: 投稿者: Tyche Softwares – 8.19.0
Direct Checkout for WooCommerce: 投稿者: QuadLayers – 2.6.0
Japanized for WooCommerce: 投稿者: 職人工房 – 2.3.8
WooCommerce Photo Reviews Premium: 投稿者: VillaTheme – 1.2.0
WooCommerce Square: 投稿者: WooCommerce – 2.9.1
WooCommerce: 投稿者: Automattic – 6.4.1
WP Multibyte Patch: 投稿者: Seisuke Kuraishi – 2.9
WPFront Scroll Top: 投稿者: Syam Mohan – 2.0.7.08086
Custom Product Tabs for WooCommerce: 投稿者: YIKES
Inc. – 1.7.7

### Inactive Plugins (3) ###

reCaptcha by BestWebSoft: 投稿者: BestWebSoft – 1.66
Site Kit by Google: 投稿者: Google – 1.72.0
Woo Discount Rules: 投稿者: Flycart – 2.4.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: JPY (￥)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### Theme ###

Name: Shoptimizer Child Theme
Version: 1.2.1
Author URL: 
Child Theme: ?
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.5.3
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

完了: 4,913
Oldest: 2022-04-14 16:21:13 +0900
Newest: 2022-04-18 21:34:23 +0900

承認待ち: 6
Oldest: 2022-04-18 21:49:23 +0900
Newest: 2022-04-23 15:59:53 +0900

### Status report information ###

Generated at: 2022-04-18 21:39:21 +09:00

Hello @kokoyuwa

Thanks for your response.

Would you please enable logging on Facebook and then share the log for me to review? To do so, please follow the below steps:

1. Head to Marketing > Facebook.
2. Enable debug mode at the bottom of the screen and save the settings.
3. Sync the products again from Facebook> Product Sync> Sync products.
4. Head to WooCommerce > Status > Logs.
5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
6. Copy and paste the log into https://pastebin.com/ or as a reply to this thread.

Hello @nathvi

Thank you.
Yesterday I found out the sync has done.
I don’t know what was wrong but in the end, it appears to have taken five days to complete.

Thank you for all your support.

Hello @kokoyuwa

Glad to read the products are now synced.

Normally, these would automatically be synced when a new product is added or if an existing product is edited via the WordPress Dashboard.

The code will try to assemble a complete queue and sync over as much as possible as fast as possible. If the sync fails for you then I would reckon the process times out due to overload.

If you notice the problem occurring again, I’d be interested in reviewing any memory errors or problems logged on the backend.

WooCommerce also attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry.