product sync freeze latest version

Hello, i I have:
– WordPress / 6.5.5
– Woocommerce / 9.0.0
– Facebook for Woocommerce / 3.2.5

And the product synchronization always stays frozen at the same point:
https://ibb.co/M54phvw

These are the last lines executed in the log file:

2024-07-14T14:43:23+00:00 Aviso Request
method: GET
uri: https://graph.facebook.com/v20.0/4638805896140046?fields=name
user-agent: Facebook-for-WooCommerce/3.2.5 (WooCommerce/9.0.0; WordPress/6.5.5)
body:
duration: 0.20192s
 CONTEXT: {"_legacy":true}
2024-07-14T14:43:23+00:00 Aviso Response
code: 200
message: OK
body: {"name":"SITE - Woo","id":"4638805896140046"}
 CONTEXT: {"_legacy":true}
2024-07-14T14:43:24+00:00 Aviso Request
method: POST
uri: https://graph.facebook.com/v20.0/214132020755331/events
user-agent: Facebook-for-WooCommerce/3.2.5 (WooCommerce/9.0.0; WordPress/6.5.5)
body: {"data":[{"action_source":"website","event_time":1720968204,"event_id":"268a908c-5833-4c1f-94cd-d890f3ef271a","event_source_url":"https:\/\/MIWEB.COM\/sandalias-seri-aqua-capodarte\/?attribute_pa_talla=7","custom_data":{"content_name":"Sandalias Seri Aqua Capodarte","content_ids":"[\"4016296|RAFIA\\\/AQUA|_29686\"]","content_type":"product_group","contents":"[{\"id\":\"4016296|RAFIA\\\/AQUA|_29686\",\"quantity\":1}]","content_category":"PREMIUM","value":"2200.00","currency":"DOP"},"user_data":{"client_ip_address":"54.236.1.11","client_user_agent":"Mozilla\/5.0 (compatible; Pinterestbot\/1.0; +http:\/\/www.pinterest.com\/bot.html)","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-9.0.0-3.2.5"}
duration: 0.13864s
 CONTEXT: {"_legacy":true}

• This reply was modified 4 months, 1 week ago by diegogomez. Reason: Sensitive information of my website

Hello @kaboemnld,

Thank you for reaching out!

As a first step, could you please enable logging in to the Facebook for WooCommerce plugin, manually sync the products again to replicate the issue, and then share the log for us to review? To do so, please follow these steps:

1. Head to Marketing > Facebook.
2. Enable debug mode at the bottom of the screen and save the settings.
3. Repeat the steps to replicate the error.
4. Head to WooCommerce > Status > Logs.
5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT, so it may be offset by a few hours.
6. Copy and paste the log into https://gist.github.com/ and share the resulting link. You can also paste the logs directly in your reply.

When we have the above additional information we’ll be able to assist further.

Thanks!

Hello @diegogomez,

Sorry to hear that you are experiencing the same issue.

However, to align with?forum best practices, please create a new topic so we can address your issue(s) separately. You can create a new thread here:?https://www.ads-software.com/support/plugin/facebook-for-woocommerce/#new-topic-0

Please follow the steps given in the previous response share the logs in your thread.

Thanks for understanding!

I hope this helps!

Hello,

latest logfile

2024-07-16T02:07:58+00:00 Notice Request method: GET uri: https://graph.facebook.com/v20.0/599294673978112?fields=name user-agent: Facebook-for-WooCommerce/3.2.5 (WooCommerce/9.1.2; WordPress/6.5.4) body: duration: 0.28712s CONTEXT: {“_legacy”:true} 2024-07-16T02:07:58+00:00 Notice Response code: 200 message: OK body: {“name”:”test – WooCommerce”,”id”:”599294673978112″} CONTEXT: {“_legacy”:true} 2024-07-16T02:09:13+00:00 Notice Request method: POST uri: https://graph.facebook.com/v20.0/431633324029257/events user-agent: Facebook-for-WooCommerce/3.2.5 (WooCommerce/9.1.2; WordPress/6.5.4) body: {“data”:[{“action_source”:”website”,”event_time”:1721095750,”event_id”:”f7f5fd71-ef7b-4f8b-94fd-65ce0a2d1868″,”event_source_url”:”https:\/\//product\/new-collection-wollen-maxi-jurk-beige-zwart\/”,”custom_data”:{“content_name”:”New Collection Wollen Maxi Jurk Beige-Zwart”,”content_ids”:”[\”5219BEIGE_987697626\”]”,”content_type”:”product_group”,”contents”:”[{\”id\”:\”5219BEIGE_987697626\”,\”quantity\”:1}]”,”content_category”:”Uitverkocht”,”value”:”39.95″,”currency”:”EUR”},”user_data”:{“client_ip_address”:”66.249.77.8″,”client_user_agent”:”Mozilla\/5.0 (Linux; Android 6.0.1; Nexus 5X Build\/MMB29P) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/126.0.6478.126 Mobile Safari\/537.36 (compatible; Googlebot\/2.1; +http:\/\/www.google.com\/bot.html)”,”fbc”:””,”fbp”:””},”event_name”:”ViewContent”}],”partner_agent”:”woocommerce-9.1.2-3.2.5″} duration: 2.19418s CONTEXT: {“_legacy”:true} 2024-07-16T02:09:13+00:00 Notice Response code: 200 message: OK body: {“events_received”:1,”messages”:[],”fbtrace_id”:”A4D0OWrisZPGBTn8HjSFB9B”} CONTEXT: {“_legacy”:true} 2024-07-16T02:09:56+00:00 Notice Request method: GET uri: https://graph.facebook.com/v20.0/870071510097501/?fields=connect_woo user-agent: Facebook-for-WooCommerce/3.2.5 (WooCommerce/9.1.2; WordPress/6.5.4) body: duration: 2.32741s CONTEXT: {“_legacy”:true} 2024-07-16T02:09:56+00:00 Notice Response code: 400 message: Bad Request body: {“error”:{“message”:”Unsupported get request. Object with ID ‘870071510097501’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”,”type”:”GraphMethodException”,”code”:100,”error_subcode”:33,”fbtrace_id”:”AK7qZ9yRYsY0NOW1sstH_od”}} CONTEXT: {“_legacy”:true} 2024-07-16T02:09:56+00:00 Notice Request method: POST uri: https://graph.facebook.com/v20.0/870071510097501/log_events user-agent: Facebook-for-WooCommerce/3.2.5 (WooCommerce/9.1.2; WordPress/6.5.4) body: {“message”:”{\”message\”:\”Unexpected response from FB for tip info.\”,\”object\”:{\”tip_info\”:{\”response_data\”:{\”error\”:{\”message\”:\”Unsupported get request. Object with ID ‘870071510097501’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\\\/\\\/developers.facebook.com\\\/docs\\\/graph-api\”,\”type\”:\”GraphMethodException\”,\”code\”:100,\”error_subcode\”:33,\”fbtrace_id\”:\”AK7qZ9yRYsY0NOW1sstH_od\”}}},\”plugin_version\”:\”3.2.5\”,\”php_version\”:\”8.0.30\”}}”,”error”:true} duration: 0.25455s CONTEXT: {“_legacy”:true} 2024-07-16T02:09:56+00:00 Notice Response code: 400 message: Bad Request body: {“error”:{“message”:”Unsupported post request. Object with ID ‘870071510097501’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”,”type”:”GraphMethodException”,”code”:100,”error_subcode”:33,”fbtrace_id”:”AEauO3plJZ1ojoNCAYTDdRs”}} CONTEXT: {“_legacy”:true}

Thanks

Thank you for reaching back, with further details on this @kaboemnld .

As a next step, I’ll go ahead with recommending this – based on what’s shared above.

I hope this helps! Let us know how it goes.