Product tye

  • Resolved lancelotdv

    (@lancelotdv)


    1 year, 8 months ago

    Hi,

    Is there any function that can prioritize IDs or similar IDs at the top of the list? At the moment my search shows categories on top and related ID’s are shown at the very bottom of the results after a search has been done. As shown in the image attached. I would like the response to be rearranged and to have similar or exact match IDs on top of it. Is there any snippet that can do the work? Thanks in advance for any help you can provide.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @lancelotdv

    Thanks for reaching out!

    I understand that when searching on your site, product categories are displayed first instead of the related products, correct?

    I checked your site and search for the keyword Air Box, and I can confirm that product categories are displayed first, then the related products are displayed last. I apologize as I did not include the whole search results here, but I was able to verify the issue here.

    On my personal site running on the default Storefront theme, product categories are not displayed when searching, instead, all related products are shown as seen below:

    Inspecting the search box on your homepage, I can see that it is contained within the Elementor widget container, hence, I can confirm that the search function is being handled by Elementor and you are not using the built-in search function of WooCommerce.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @lancelotdv ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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