product type drop down menu is missing

  • Resolved boxowithjaye

    (@boxowithjaye)


    3 years, 3 months ago

    Hi please help me

    my product type drop down menu – ie to decide on a simple or variable product type is not displaying, nor can I access my inventory or variation settings.

    Please help thanks, 

    
### WordPress Environment ###

WordPress address (URL): https://boxowithjaye.com
Site address (URL): https://boxowithjaye.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: nginx
PHP Version: 7.4.26
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.78.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.22-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 81.96MB
Database Data Size: 71.36MB
Database Index Size: 10.60MB
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wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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__wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
__wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
__wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
__wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
__wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
__wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
__wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
__wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_options: Data: 0.25MB + Index: 0.06MB + Engine InnoDB
__wp_postmeta: Data: 0.52MB + Index: 0.31MB + Engine InnoDB
__wp_posts: Data: 1.17MB + Index: 0.06MB + Engine InnoDB
__wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
__wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
__wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
__wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
__wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
__wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
__wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 212
customize_changeset: 34
jetpack_migration: 2
mailpoet_page: 1
nav_menu_item: 18
page: 22
post: 5
product: 41
product_variation: 52
revision: 777
wpcf7_contact_form: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Akismet Anti-Spam: by Automattic – 4.2.1
CoBlocks: by GoDaddy – 2.19.1
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 5.5.2
Contact Form 7: by Takayuki Miyoshi – 5.5.2
WordPress.com Editing Toolkit: by Automattic – 3.20380
Jetpack Boost: by Automattic – 1.3.0
Jetpack: by Automattic – 10.4-a.9
Layout Grid: by Automattic – 1.7.2
Page Optimize: by Automattic – 0.5.1
Prevent Direct Access: by BWPS – 2.7.7
Show IP address: by Keith Griffiths – 1.5
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.10.1

WooCommerce PayFast Gateway: by WooCommerce – 1.4.19
WooCommerce: by Automattic – 5.9.0
WP Engine Automated Migration: by WPEngine – 4.62
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.5
WPOrLogin - Customize WordPress login: by Nivardo Ch – 2.5
Jetpack CRM: by Automattic – 4.6.0

### Inactive Plugins (18) ###

AMP: by AMP Project Contributors – 2.1.4
Anti-Spam by CleanTalk: by СleanTalk <[email protected]> – 5.166
Classic Editor: by WordPress Contributors – 1.6.2
Creative Mail by Constant Contact: by Constant Contact – 1.4.7
Crowdsignal Forms: by Automattic – 1.5.12
Crowdsignal Polls & Ratings: by Automattic
Inc. – 3.0.1

File Manager Advanced: by modalweb – 4.1
Google Listings and Ads: by WooCommerce – 1.7.0
Gutenberg: by Gutenberg Team – 12.0.1
MailPoet 3 (New): by MailPoet – 3.74.1
Page Builder by SiteOrigin: by SiteOrigin – 2.15.0
reCAPTCHA (v2 & v3) for Asgaros Forum: by Hitesh Chandwani – 1.0.4
Shortcodes Ultimate: by Vladimir Anokhin – 5.11.1
Simple Google reCAPTCHA: by Michal Novák – 3.8
SiteOrigin Widgets Bundle: by SiteOrigin – 1.26.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce Stripe Gateway: by WooCommerce – 5.8.1
WP File Manager: by mndpsingh287 – 7.1.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (1) ###

WP.com Site Helper: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #301 - /checkout/
My account: #302 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Saira
Version: 1.0 (update to version 1.3 is available)
Author URL: https://creativthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 138
Oldest: 2021-10-26 14:14:41 +0200
Newest: 2021-11-26 13:32:09 +0200

### Status report information ###

Generated at: 2021-11-26 13:46:32 +02:00

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

  • WooCommerce works fine on its own, but sometimes there can be conflicts with themes and other plugins.

    Take a backup. Switch to a default theme such as Storefront and deactivate all other plugins, including your must-use plugins, and check. If it doesn’t work now, we are all in trouble. Then reactivate your theme and plugins one-by-one and check to try to identify which element is causing the problem.

    Hello there,

    For better assistance, you can also provide a screenshot of how the product type drop-down menu looks on your end.

    For screenshots you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Thank you.

    Thread Starter boxowithjaye

    (@boxowithjaye)

    Ive done all of that. – event when i switch to a default theme it still does the same – will attatch screenshot

    Thread Starter boxowithjaye

    (@boxowithjaye)

    @lorro – Ive done everything and unsitalled and deleted the woocommerce plugin but the problem still persists

    That page needs Javascript to work properly. If using Chrome, right click and choose “Inspect”, then in the lower window, choose the “Console” tab. This will show any Javascript errors. Other browsers have similar tools. It would be helpful if your screenshot includes the Console tab.

    Thread Starter boxowithjaye

    (@boxowithjaye)

    @lorro will try screenshot the Inspect consol tab
    but this is what is says 

    JQMIGRATE: Migrate is installed, version 3.3.2
index.min.js?ver=3975638119d368eb24b20fbe8a5c3362:1 wp.compose.withState is deprecated. Please use wp.element.useState instead.
i @ index.min.js?ver=3975638119d368eb24b20fbe8a5c3362:1
post-new.php:1 Unchecked runtime.lastError: The message port closed before a response was received.
post-new.php:1 Autofocus processing was blocked because a document already has a focused element.
surfboards.min.js:1 Uncaught TypeError: Cannot set properties of undefined (setting 'order')
    at setListCategoryOrder (chrome-extension://hnknnkckghcijojliahgobdpaedjblig/js/surfboards.min.js:1)
    at chrome-extension://hnknnkckghcijojliahgobdpaedjblig/js/surfboards.min.js:1
    at Array.forEach (<anonymous>)
    at updateLists (chrome-extension://hnknnkckghcijojliahgobdpaedjblig/js/surfboards.min.js:1)
    at chrome-extension://hnknnkckghcijojliahgobdpaedjblig/js/surfboards.min.js:1
post-new.php:1 The resource https://boxowithjaye.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/app/style.css?ver=2.8.0 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate <code>as</code> value and it is preloaded intentionally.
post-new.php:1 The resource https://boxowithjaye.com/wp-content/plugins/woocommerce/packages/woocommerce-admin/dist/components/style.css?ver=2.8.0 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate <code>as</code> value and it is preloaded intentionally.
DevTools failed to load source map: Could not load content for chrome-extension://hnknnkckghcijojliahgobdpaedjblig/js/moment.min.js.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME
DevTools failed to load source map: Could not load content for https://components.pearl.com/v3/main.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    Thread Starter boxowithjaye

    (@boxowithjaye)

    @ihereira – https://ibb.co/Z2p8Vj0

    please see link to see screenshot and what i mean

    Thread Starter boxowithjaye

    (@boxowithjaye)

    @ihereira as you can see there is no product type drop down menu – ie to decide on a simple or variable product type is not displaying like it usually should

    The Migrate line is normal but all the rest is not.

    I should peel it back to the default theme and no other plugins, including no must-use plugins, again, and this time deactivate any Chrome extensions, and check. If the problem persists, try a different browser. If the problem persists, leave it like that – it must be made to work in a bare state before you add the other stuff back in. It looks like the site is not operational yet anyway.

    Thread Starter boxowithjaye

    (@boxowithjaye)

    @lorro – no I havent launched my site yet…was planning onto today but because of this issue – it is delaying me.

    I should peel it back to the default theme and no other plugins, including no must-use plugins, again, and this time deactivate any Chrome extensions, and check — how will i know if this worked ??

    Thread Starter boxowithjaye

    (@boxowithjaye)

    @lorro – tried that doesnt work :((

    Does this happen with all products or just one product?

    Hi @boxowithjaye

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘product type drop down menu is missing’ is closed to new replies.