“Product type” not working on product sets

  • Resolved irenella

    (@irenella)


    3 years, 11 months ago

    Hello, on my Fb catalogue made with fb4wp i’m trying to setup product sets. All products are properly uploaded on the catalogue, but when I try to creare a set based on product type, nothing loads. The dropdown with the matching wp categories doesn’t show up as it does on other catalogues I manage.
    Do you have any idea?
    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)

  • Howdy ??

    Are you referring to something on the Facebook site not working as you expect? If that is the case, please do contact Facebook for assistance.

    Thread Starter irenella

    (@irenella)

    Hello, I’m not sure. The problem is that woocommerce doesn’t send the parameter “product_type” to facebook

    The problem is that woocommerce doesn’t send the parameter “product_type” to facebook

    Would you mind sharing a screenshot of the page you’re working with using the extension, and a screenshot of the other catalogs where things are working as per your expectations so that we can point you in the right direction?

    Thank you for working with us on this.

    Thread Starter irenella

    (@irenella)

    Hello, How can i send you a screenshot? Can we speak via email? I have a screencast already made.
    Thanks a lot!

    Thread Starter irenella

    (@irenella)

    PS: I asked to speak to you privately because I think that the screecast instead of screenshot will help you to better understand the problem, but i don’t want to publicly link my client’s private details

    Hi, @irenella!

    Hello, How can i send you a screenshot? Can we speak via email? I have a screencast already made.

    Of course! You can open a support request with us through this link:
    https://woocommerce.com/my-account/create-a-ticket/

    Do note that you will need a WooCommerce.com account to do so and that’s free to set up. In your request, in addition to the screencast, please include a link to this thread so we can refer to it.

    We look forward to hearing more from you!

    mother.of.code

    (@imazed)

    The Mother of Code

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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