Product variants incorrectly ordered in Facebook Shop

  • Resolved luiscom

    (@luiscom)


    3 years, 10 months ago

    Hello, the variants are created ok using the plugin, but the order is not the same as in the website. Can we do something to fix it using the plugin?

    Thanks,
    Luis.

    The page I need help with: [log in to see the link]

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  • John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi Luis,

    There isn’t a way to control the variation order within Facebook but you could try deleting the product using the WooCommerce Facebook metabox (on the edit product page), then to resave the product to create a new object ID for that product.

    This can be done manually for each product using the “Delete product(s) on Facebook” option from within the Edit Product page.

    Screenshot link: https://d.pr/i/7intpT

    The expectation would be for the product variation order to reflect in Facebook as it was when it was first synced to from WooCommerce.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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