Product variants restricted unwantedly

  • Hi,

    we are using the free version of your Plugin to restrict a variable product in our shop. Now we realized by coincidence, that for another product and some of its variantes, there are restrictions set too even though we never set them up to be.

    https://shop.uvida.de/produkt/maske/ This si the product i am talking about it’s available in all sizes for all countries. But it shows the country restrictions message for size XS and L and they then can’t be sold.

    I checked the settings and they were all correct and set to “Available in every country”.

    Any ideas how this is possible?!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @jkknt,
    Can you share a screenshots of the restriction product and plugin settings?
    Thanks

    Thread Starter jkknt

    (@jkknt)

    Its in German, so hopefully you will be okay?

    I added a screenshot of the product view on the frontend, one from the settings for the product and also one of the variant settings. All are set to “Produkt verfügbar für alle L?nder” which means”available for/in all countries” https://we.tl/t-9f5AdqAniR

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @jkknt,
    Do you use any cache plugins? If yes, could you please clear your cache and check the issue again?
    Thanks ??

    Thread Starter jkknt

    (@jkknt)

    Yes, we use W3 Total Cache, but even deactivating the plugin doesn’t change anything. The product is still showing the country restrictions message for size XS and L and then can’t be sold.
    I kept the plugin deactivated so you can take a look.

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @jkknt ,
    Can you change a restriction message text in CBR setting? And let me know after do it. And Also, please keep deactivate a cache plugins.
    Thanks ??

    Thread Starter jkknt

    (@jkknt)

    I changed the message, but it still shows on Size XS & L https://shop.uvida.de/produkt/maske/

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @jkknt,
    Can you make sure the not restricted any country in variation product(XS & L) setting?
    Thanks ??

    Thread Starter jkknt

    (@jkknt)

    Yes I have done that multiple times, there was/is no restriction set. I just found the issue though: The product variants weren’t activated (checkbox in the settings not marked).

    But that seems to be a bug on your plugin too. If a size is not activated it shouldn’t show the country restriction message but not show the according size in the dropdown at all, right?

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @jkknt,
    Which a checkbox option in the settings?
    Thanks ??

    Thread Starter jkknt

    (@jkknt)

    In the product variant. this checkbox was not activated before in my case

Viewing 10 replies - 1 through 10 (of 10 total)
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