• Resolved thomasgmou

    (@thomasgmou)


    I have a problem with the product variations.
    When the product page loads at first the variation options are shown but them it dissapears and my customer cant select a produvt to add it to the cart.

    The page I need help with: [log in to see the link]

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  • Thread Starter thomasgmou

    (@thomasgmou)

    Update:
    I tried to deactivate all plugins to see if I had any conflict but the problem remains.

    Wordpress Version: 6.1.1
    Woocommerce Version: 7.1.0

    Hi there @thomasgmou ??

    I have a problem with the product variations.
    When the product page loads at first the variation options are shown but them it dissapears and my customer cant select a produvt to add it to the cart.

    Thanks for reaching out. Happy to help you with this!
    From what I gather, the variation options disappear a little while after a product page is loaded.

    I went ahead with testing this out, and it appears that:
    1. The product variations appear without disappearing
    2. They are displayed using functionality other than WooCommerce core. (screenshot showcasing this directly linked here)

    In order to investigate further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Looking forward to hearing from you!

    Thread Starter thomasgmou

    (@thomasgmou)

    Hi,
    first of all thanks for the response.

    In order for the client to enable orders in his store I installed Variation Swatches for WooCommerce (https://el.www.ads-software.com/plugins/woo-variation-swatches/). With the plugin the drop down list is converted to button (thats why when you tested the test product you dindt find any issue).

    Without the plugin, the drop down list for the first variation is desappearing.
    I tried deactivated all the plugin from the site to check if any of the activated plugins is causing the conflict but the problem remains.

    WooCommerce > Status–>https://pastebin.com/hGAVqVZB

    You can see a small screen capture here (https://1drv.ms/u/s!AqREQcOFfgG0iJNDfICN-ZJ6j2f-fA?e=JrFXqk).

Viewing 3 replies - 1 through 3 (of 3 total)
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